Innovative results-driven leader with over 15 years of experience providing high-level executive support, project coordination, office and risk management. Recognized for exceptional organizational skills, attention to detail, and proactive problem-solving. Adept at streamlining administrative processes, managing cross-functional teams, and ensuring seamless office operations. Trusted partner to executives, delivering efficiency, discretion, and strategic support in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Manager, Risk Management and Administration
Nissin International Transport U.S.A., Inc.
03.2021 - Current
Led an administrative team, overseeing facilities management, special projects, and daily operations, ensuring a 95%+ efficiency rating.
Identified and mitigated financial and security risks, implementing three new cost-saving strategies that reduced operational expenses by $20,000 annually.
Supported C-suite executives by managing relationships with over 15 brokers and vendors, coordinating over 18 contract negotiations annually, and streamlining monthly presentations.
Developed and executed the company's Business Continuity Plan, ensuring 100% compliance with crisis management protocols, and enhancing emergency communication procedures.
Collaborated with the accounting department to track and reconcile over $1 million monthly, covering building leases, auto leases, equipment, and maintenance expenses using Excel.
Managed and updated a fixed asset inventory of over 1,000 items using Excel, ensuring 100% accuracy in asset tagging, acquisitions, and dispositions.
Resolved IT issues by handling over 75 helpdesk tickets monthly, maintaining an up-to-date company intranet for seamless internal communication.
Ensured regulatory compliance by renewing 16 business licenses and annual reports, filing occupational tax reports, and securing permits for 16 branch locations across multiple states.
Reviewed and drafted legal documents (NDAs, LOIs, Letters of Authorization) to ensure compliance, and protect the company's interests.
Facilitated insurance claims processing, reducing claim resolution time by 90% by coordinating with adjusters, and tracking all cases effectively.
Led company branding initiatives by designing and ordering marketing materials, including business cards, trade show displays, accessories, and official stationery.
Planned and executed over five company events annually, fostering employee engagement, and improving company culture.
Administrative Manager
Titan Offices, Inc.
11.2017 - Current
Streamlined office operations by efficiently handling filing, mail distribution, and faxing, reducing document retrieval time by 30%.
Provided a welcoming experience for over 50 daily visitors, maintaining a high-volume phone system, and directing 95% of inquiries to the appropriate personnel on the first attempt.
Optimized scheduling by coordinating office tours, conferences, and depositions, increasing calendar conflicts by 25%.
Enhanced office productivity by developing an efficient filing and retrieval system, cutting document search time by 40%, and managing supply inventory to maintain a 100% stocked workplace.
Maintained premium office spaces by ensuring conference rooms and vacant suites were presentable, contributing to a 15% increase in tenant retention and lease renewals.
Revamped internal communication by creating in-house newsletters, reducing email correspondence by 20%, and improving employee engagement.
Managed tenant leases and banking transactions with 98% accuracy, ensuring timely payments, and strengthening financial accountability while honing leadership and negotiation skills.
Facilities Coordinator
SDI Media
11.2019 - 08.2020
Streamlined HR operations by managing over 100 employee files and updates, ensuring 100% data accuracy, and compliance with company policy.
Coordinated with Facilities and HR teams to oversee office repairs, corporate events, and workspace arrangements, enhancing employee productivity.
Orchestrated the shipment of over 40 domestic and international media packages per month, ensuring on-time delivery rates of 98%.
Led office safety efforts during COVID-19 by implementing new safety protocols, ensuring a smooth transition for 100% of employees to return to the office.
Managed a corporate budget of over $100,000, tracking invoice payments and cost allocations to optimize spending.
Oversaw contract data entry for over 100 large AOR document files, improving record-keeping efficiency by 95%.
Developed and revised new strategic policies and procedures for the employee handbook, increasing clarity and compliance for all staff.
Collaborated with the Marketing team to enhance social and economic online engagement, increasing public interaction by 85% through targeted digital campaigns.
Administrative and Creative Coordinator
Big Baller Brand
04.2018 - 04.2019
Managed a $1 million budget to strategically organize and oversee over 100 events, meetings, and travel accommodations for the Junior Basketball Association (JBA) executives, teams, and staff, ensuring a 97% satisfaction rate.
Led and supported a team of over 25 executives, staff, and vendors, fostering a collaborative and high-performance work environment.
Coordinated game-day logistics by developing over 10 event scripts and overseeing stage management, ensuring 100% seamless execution of scheduled events.
Worked alongside senior management to develop and implement innovative strategies, contributing to a 20% growth in operational efficiency.
Served as the primary liaison between Big Baller Brand, insurance agencies, retail buyers, logistics companies, and international distributors, facilitating a 30% increase in trade, distribution, and retail sales.
Transitioned financial operations by digitizing invoices, payroll, and reports into QuickBooks Online, reducing processing time by 50%, and improving financial accuracy.
Education
Bachelor of Arts (BA) - English
Louisiana State University of Alexandria
Alexandria, LA
12.2025
Associate of Arts -
Broward College
Fort Lauderdale, FL
12.2017
Skills
Administrative assistance proficiency
Executive support expertise
Office management proficiency
Project and event coordination
Financial and Budget Management
Cost-Benefit Analysis
Technology and process improvement
Active listening
Reading comprehension
Verbal communication
Helping others
Written communication
Critical thinking
Cost-Benefit Analysis
References
References available upon request.
Timeline
Manager, Risk Management and Administration
Nissin International Transport U.S.A., Inc.
03.2021 - Current
Facilities Coordinator
SDI Media
11.2019 - 08.2020
Administrative and Creative Coordinator
Big Baller Brand
04.2018 - 04.2019
Administrative Manager
Titan Offices, Inc.
11.2017 - Current
Associate of Arts -
Broward College
Bachelor of Arts (BA) - English
Louisiana State University of Alexandria
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