Rondale Owens
Discovery Bay
Summary
Dedicated Transportation Technologist professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations, and challenges to best enhance the organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Way, Power, & Signal Engineering Supervisor
Santa Clara Valley Transportation Authrority
09.2022 - Current
- Oversee the installation, modification, maintenance, and upgrades of the District's Rail Operations Control System (ROCS), SCADA systems, Passenger Information Systems, and Design Positive Train Control (PTC) subsystems.
- Manage Predictive Arrival and Departure Systems (PADS), onboard and station digital messaging systems, third-party data feeds (e.g., GTFS), and Traction Power Controls (TPS).
- Develop and ensure quality system engineering support for PTC office systems, including Back Office Server (BOS), Network Management System (NMS), and Interoperable Train Control Message Server (ITCMS).
- Establish policies and procedures for Train Control Systems and ensure compliance with Federal Railroad Administration (FRA) and Association of American Railroads (AAR) standards.
- Lead large-scale train control engineering projects, manage external contractors, and supervise staff, including hiring, mentoring, and performance evaluation.
- Maintain stakeholder relationships, support end-users, establish project schedules, and manage configuration control and system performance.
- Review and approve design documents, manage technology refresh and upgrades, and oversee budget preparation and consultant proposals.
- Ensure the standardization of Signal and Grade Crossing systems and compliance with FRA and CPUC requirements, including asset management and technical issue resolution.
Operation Systems Supervisor
Santa Clara Valley Transportation Authority
05.2018 - 09.2022
- System Administration & Performance Analysis: Administer large, complex information systems and networks, including SAP, Trapeze, R-Find, CAD/AVL, and SCADA.
Oversee and maintain the CAD/AVL reporting database, designing the reporting structure, querying data, and mapping database fields for broader user access.
Develop and deliver all KPI reports for VTA, including Ops Stats, Miles between Mechanical Roll Calls, Service Disruptions, and more.
Create and manage a comprehensive dashboard displaying all VTA KPIs for accessible tracking and analysis.
Transition reporting from Ridecheck+ to Clever Reports for improved accuracy and efficiency in ridership analysis.
- Project Management: Lead projects involving SAP integration, including requirements analysis for various operational groups and developing maintenance plans for Primary Logic Controllers.
Manage complex performance measurement and reporting tools, ensuring deliverables are met and goals are achieved.
I oversee grant-funded projects such as PA Rail Upgrades, Smartlock Systems, Cybersecurity Upgrades, and Alarm Reporting/Analysis.
- Supervisory Experience: Supervise exempt and non-exempt staff, including union-represented employees.
Manage staff training, performance evaluations, and development while adhering to EEO policies and procedures.
Handle conflict resolution effectively, including mediating disputes and ensuring a supportive work environment.
- Technical Expertise & System Integration: I spearheaded the development and implementation of SAP Master Data structures and technical object management.
Collaborate with the SAP group on Hydrogen OS for WPS and with Rizing staff on GIS mapping for SCADA.
Provide training on CAD/AVL system functionalities to Bus Electronic Techs and Rail Technicians.
Oversee SCADA projects, including updates, network separations, and hardware upgrades.
- Reporting & Compliance: Prepare and present detailed reports for the Board of Directors and Senior Management, including ridership analysis and board memos for contract proposals.
Engage with the FTA for National Transit Database audits and with CPUC for project compliance and safety regulations.
Manage the warranty process for CAD/AVL systems, ensuring effective resolution of claims and product issues.
- Maintenance Systems & Quality Assurance: Establish predictive maintenance tasks using IoT devices and business intelligence tools to enhance proactive maintenance strategies.
Develop and oversee maintenance plans and ensure effective implementation of predictive maintenance systems.
- Additional Achievements: Successfully transitioned CAD/AVL reporting to Clever Reports, enhancing report accuracy and reducing processing time.
Created and managed projects such as CAD-AVL Update, SCADA Rehabilitation, and Network Separation, with notable close-out achievements.
Operations Manager
Waste Management
11.2014 - 05.2018
- Organizes and schedules all necessary resources required to accomplish activities.
- Coordinates daily operational needs with Electronic Maintenance team , and provide oversight for hardware, software and network devices, controllers and network devices, and other electrical equipment.
- Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards and agreements.
- Manages the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues.
- Monitors driver and laborer time and attendance, minimizing overtime and ensuring that drivers do not exceed limits established by regulatory agencies (e.g., 60 hour rule).
- Reviews weekly demand / volume for routes, determines potential gains from re-routing, and recommends re-routes to the routing specialist.
- Sets and monitors productivity, service, and safety targets for each route and driver.
- Administrate data collection and reporting required for incentive pay programs.
- Promotes a union free atmosphere and where appropriate, establishes collaborative relations with unions.
- Works with functional groups to resolve employee relations and labor relation’s issues.
- Acquires and coordinates temporary workers assigned to assist drivers on routes.
- Ensures that drivers comply with physicals, drug or alcohol tests, and training required by regulatory agencies.
- Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
Asst. Transportation Manager
Becoming Independent, Santa Rosa City Bus Transit
02.2012 - 11.2014
- Compiled, cleaned and manipulated data for proper handling, and ran statistical analyses within software to process large datasets.
- Compose, prepare, generate and review a variety of memorandums, correspondence, reports and documents; maintains records and filing systems.
- Develop transit reports and dashboards for forecasting, trending and results analysis.
- Active involvement in the development of management reporting and planning systems and tools.
- Perform and present the results of complex statistical, cost and analysis of data.
- Maintain, review and constantly improve existing reporting sets and dashboards.
- Oversee paratransit vehicle operations; recommends maintenance and/or replacement of equipment;
- Coordinates with Purchasing and Service Center to prepare vehicle specifications.
- Hire and supervise dispatchers and paratransit drivers; provide timely, accurate and thorough Performance Reviews for supervised employees.
- Coordinate training activities for dispatchers and paratransit drivers on passenger assistance, safe driving techniques, customer service, first aid, CPR, and subcontractor polices for services. Becoming Independent was a subcontractor for the city of Santa Rosa Transit (Santa Rosa City Bus).
- Dispatch vehicles to client located in the North and South Bay Area.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Prepared and updated employees' daily work schedules and resolved customer complaints.
- Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Organized records of vehicles, schedules and completed orders.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Formed strategic partnerships, established metrics and participated in complex negotiations.
- Organized 5 simultaneous ongoing projects, delegating personnel and resources to optimally meet overarching business goals and minimize redundancies.
Transit Operator
Sonoma County Transit
01.2011 - 02.2012
- Provided passenger assistance, collected fares and offered schedule and route information.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maintained clean and neat vehicle for passenger comfort.
- Conducted efficient route transfer announcements to maintain route schedules.
- Accepted and processed fares.
- Operated with safety and skill to avoid accidents and delays.
- Provided information about area attractions and facility amenities.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Protected passengers from harm and bus from excess damage by complying with traffic regulations.
Surveillance Supervisor
Dry Creek Rancheria Band Of Pomo Indians
02.2007 - 12.2010
- Inspected cameras, monitors and other surveillance equipment for operational integrity.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Evaluated system potential by testing compatibility of new programs with existing programs.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Logged support tickets and closed when issues were resolved.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Directed team of technician in which over sight of the communication network was performed, controllers and network devices, and other electrical equipment.
- Installed and updated hardware, software and applications on Mac and PC devices.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience for Gaming Commission Personnel
- Oversaw floor agents during interactions with customers.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Reviewed video surveillance footage.
Public Safety Supervisor
IPC International
01.2006 - 01.2007
- Supervised crowds at busy events to prevent injuries and property destruction.
- Engaged with local individuals and community leaders to discuss ways to reduce crime.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Notified emergency personnel of incidents and accidents requiring medical assistance and aid.
- Led shift briefings to inform officers of properties to check and individuals of note in local areas.
- Answered calls from citizens and business owners for help in emergencies.
- Attended public gatherings to maintain order.
- Reduced risk by accurately monitoring and evaluating criminal prosecutorial data while managing crime scenes.
Education
Master of Science - Engineering Technology
Purdue University
West Lafayette, IN05.2024
Bachelor of Science - Information Technology
Colorado State University
Fort Collins, CO08.2013
Skills
- Program installations
- System upgrades
- Performance Analysis
- Product development
- Project Management
- HTML/XHTML
- Active Directory
- NTD Audit Asset Management
- SAP
- CAD/AVL
- Analytical skills
- Switches/ Routers
- SCADA Systems
- Electronics
- Infrastructure development
- Agile framework
- Analytical and Critical Thinking
- Design development
- Quality Control
- Electrical Systems
- Data Warehousing
- Programming Languages
- Machine Learning
Certification
- CompTIA Network+
- CIW Web Associate
- CIW v5 Associate
- CompTIA A+
- CompTIA Security +
- CompTIA Project +
- Certified Microsoft Technology Specialist
- Python Programming (Purdue)
Additional Information
- Commercial Drivers License (CDL), Class B, w/ Passenger Endorsement & Verification of Transit Training
- Gaming License
Timeline
Way, Power, & Signal Engineering Supervisor
Santa Clara Valley Transportation Authrority
09.2022 - Current
Operation Systems Supervisor
Santa Clara Valley Transportation Authority
05.2018 - 09.2022
Operations Manager
Waste Management
11.2014 - 05.2018
Asst. Transportation Manager
Becoming Independent, Santa Rosa City Bus Transit
02.2012 - 11.2014
Transit Operator
Sonoma County Transit
01.2011 - 02.2012
Surveillance Supervisor
Dry Creek Rancheria Band Of Pomo Indians
02.2007 - 12.2010
Public Safety Supervisor
IPC International
01.2006 - 01.2007
Master of Science - Engineering Technology
Purdue University
Bachelor of Science - Information Technology
Colorado State University
- CompTIA Network+
- CIW Web Associate
- CIW v5 Associate
- CompTIA A+
- CompTIA Security +
- CompTIA Project +
- Certified Microsoft Technology Specialist
- Python Programming (Purdue)
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