Ronda Rainwater
Ridgecrest
Summary
Efficient and reliable office clerk with background in managing administrative tasks, ensuring smooth operations. Possess strong organizational skills and ability to multitask effectively across various projects. Known for improving file management systems, leading to quicker document retrieval times and increased office efficiency. Adapt at maintaining confidentiality of sensitive information and providing comprehensive support to team members.
Dynamic Clerk known for commitment to balancing productivity and client satisfaction. Dedicated to quickly attending to client issues to drive loyalty.
Overview
13
13
years of professional experience
Work History
Clerk
Merced Urology
Merced
04.2011 - 11.2020
- Maintained inventory levels of office supplies and equipment as needed.
- Entered data into computer systems accurately and efficiently.
- Organized and maintained filing systems for confidential documents.
- Typed, formatted and edited correspondence and other documents.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Performed data entry tasks to update customer accounts records.
- Reviewed files, records and other documents to obtain information or respond to requests.
Customer Service Representative
Circle K
North Las Vegas
06.2016 - 10.2018
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Contacted customers about potential service upgrades, new services and account changes.
- Provided accurate information about products and services to customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided top quality control and eliminated downtime to maximize revenue.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Excelled in exceeding daily credit card application goals.
- Resolved customer complaints promptly and efficiently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries and provided accurate information regarding products and services.
Medical Records Clerk
Golden Valley Health Centers
Merced
05.2008 - 11.2010
- Conducted regular training sessions for new staff on medical records management systems and procedures.
- Assisted in auditing medical records for compliance with legal and regulatory standards.
- Indexed and cataloged medical records for easy retrieval and archival purposes.
- Implemented updates and improvements to electronic health records systems as directed.
- Scanned and validated medical records for upload.
- Reviewed patient charts for accuracy and completeness.
- Safeguarded medical records to maintain patient confidentiality.
- Conducted periodic audits of physical documentation versus electronic health records.
- Purged outdated files.
- Organized and filed hard copy patient records in designated areas.
- Scanned paper records into digital format.
- Verified insurance eligibility prior to releasing protected health information.
- Maintained positive working relationship with fellow staff and management.
- Retrieved medical records upon request from healthcare professionals.
- Kept department clean, organized and professional.
- Maintained a secure filing system for confidential documents.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Entered data into electronic health record systems.
- Pulled patient charts for upcoming appointments.
- Scanned and converted paper records to digital format, ensuring clear and legible documents.
- Collected, sorted, and distributed incoming correspondence and reports related to medical records.
- Purged inactive files and destroyed obsolete files following procedures.
Education
High School Diploma -
Merced High School
Merced, CA05-2008
Bachelor of Arts - Health Administration
Liberty University
Lynchburg, VASome College (No Degree) - Business Administration
Pierce College
Puyallup, WASkills
- Data entry
- Document management
- Customer service
- Electronic health records
- Office organization
- Billing adjustments
- Problem resolution
- Team collaboration
- Confidentiality compliance
- Effective communication
- Multitasking and prioritization
- Office equipment operation
- Data entry and 10-key
- Professional and mature
- File and database management
- Mail sorting
- Flexible and adaptable
- Google drive
- Confidentiality understanding
- Organizational skills
- Workflow management
- Basic bookkeeping
- Manage calendars
- Peer relationships
- Records retrieval
- Billing procedures
- Research skills
- Professional demeanor
- Record sorting and filing
- Spreadsheet management
- Written communication
- Update records
- Scheduling and calendar management
- Document typing and formatting
- Advanced MS office suite
Timeline
Customer Service Representative
Circle K
06.2016 - 10.2018
Clerk
Merced Urology
04.2011 - 11.2020
Medical Records Clerk
Golden Valley Health Centers
05.2008 - 11.2010
High School Diploma -
Merced High School
Bachelor of Arts - Health Administration
Liberty University
Some College (No Degree) - Business Administration
Pierce College