Ronda Masri
Mississauga,Canada
Summary
Results-driven retail professional with expertise in leadership, sales, and customer service. Demonstrated success in enhancing store operations and increasing revenue through effective upselling and strong client relationships. Maintains high standards in visual merchandising and team performance in dynamic environments. Recognized for integrity and teamwork, consistently delivering exceptional customer experiences.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Honey, Square One
Mississauga, Canada
01.2021 - 01.2026
- Supported daily store operations including sales floor management, cash handling, and opening/closing procedures.
- Trained, coached, and supported sales associates to meet individual and store sales targets.
- Drove revenue through strategic upselling, strong product knowledge, and personalized customer service.
- Maintained visual merchandising standards aligned with brand guidelines.
- Resolved customer concerns professionally to ensure satisfaction and repeat business.
- Assisted with staff scheduling and ensured compliance with company policies.
Black Belt Instructor / Manager
Academy of Martial Arts
Mississauga, ON
01.2016 - 01.2021
- Ensured safety and wellbeing of clients and children during classes.
- Instructed students in various martial arts techniques and forms.
- Developed training programs tailored to individual student needs and goals.
- Evaluated student progress and provided constructive feedback during sessions.
- Managed customer relations, processed payments, and facilitated sales of memberships and contracts.
- Fostered a disciplined atmosphere while achieving operational goals effectively.
Camp Leader
Academy of Martial Arts
01.2014 - 01.2021
- Supervised youth during camps, outings, and field trips.
- Led daily martial arts classes for students of various skill levels.
- Mentored junior instructors, providing guidance on teaching techniques and class management.
- Developed and implemented engaging training programs focusing on self-discipline and respect.
- Organized activities and ensured a safe, structured environment.
- Maintained a secure environment for participants by enforcing safety protocols.
Education
Medical Aesthetician Diploma -
Canadian Beauty College
01.2023
Bachelor of Arts - Social Sciences (Social Work Program)
McMaster University
01.2021
Skills
- Sales & Upselling
- Team Leadership
- Customer Service
- Cash Handling & POS Systems
- Visual Merchandising
- Time Management
- Communication
- Problem Solving
- Training & Coaching
- Cash handling
- Schedule management
- Customer relationship management
- Sales training
- Corporate social responsibility
Languages
Arabic
Full Professional
Accomplishments
Graduated Valedictorian, Medical Aesthetician Diploma Program
Timeline
Assistant Manager
Honey, Square One
01.2021 - 01.2026
Black Belt Instructor / Manager
Academy of Martial Arts
01.2016 - 01.2021
Camp Leader
Academy of Martial Arts
01.2014 - 01.2021
Medical Aesthetician Diploma -
Canadian Beauty College
Bachelor of Arts - Social Sciences (Social Work Program)
McMaster University