Ronda Giles
Bedford,NS
Summary
At Porters Lake Pub, I excelled in enhancing guest satisfaction and dining efficiency through expert table resetting and guest service management. Leveraging strong teamwork and adaptability, I significantly reduced wait times and supported seamless special event operations. My proactive approach and ability to adapt to change ensured a clean, welcoming environment for patrons.
Overview
1
1
year of professional experience
Work History
Restaurant Busser
Porters Lake Pub
Porters Lake, NS
06.2023 - Current
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
Education
Grade 12 High School Student -
Charles P. Allen High School
Bedford, NSSkills
- Excellent teamwork
- Adaptable to change
- Heavy Lifting
- Ability to Lift Heavy Items
- Polite Demeanor
- Server Support
- Cleaning and sanitizing
- Understanding of Restaurant Layout
- Professional Appearance
- Guest service management
- Table Resetting Proficiency
- Food Running
- Table setting knowledge
- Effective problem solving
- Resourcefulness
- Needs Assessment
Accomplishments
I Cheered for Halifax Cheer Elite for 9 years where i was lucky enough to be selected for Team Canada in the years 2023 -2024 . My dedication to the sport and my team lead us to win a Siler metal in 2023 and a gold metal in 2024 .
Languages
English
Full Professional
Timeline
Restaurant Busser
Porters Lake Pub
06.2023 - Current
Grade 12 High School Student -
Charles P. Allen High School