Ronda Calsbeck
Ottawa,ON
Summary
Proactive and results-oriented professional with a proven track record at Calsbeck Consulting Services Inc., adept in file management and maintaining high customer satisfaction. Skilled in handling high-stress situations and improving business processes through effective communication and organizational skills. Demonstrates exceptional ability to manage office operations and resolve customer inquiries efficiently, contributing to enhanced operational efficiency. Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations. Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.
Overview
33
33
years of professional experience
Work History
Office Secretary
Calsbeck Consulting Services Inc.
08.1997 - Current
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Ensured office equipment was always functioning optimally through regular maintenance checks avoiding any disruptions in daily tasks.
- Maintained daily report documents, memos and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Liaised between client and Government.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
Office Administrative
Micheal Hill, Jewelry Store
12.2013 - 02.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opening and closing store.
- Handle inventory coming into and out of store.
Customer Service Representative
Cargill's Quality Food (Cuddy Foods)
04.1992 - 05.1997
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Ottawa-Carleton District Board
Ottawa, ON02.1998
Skills
- Scheduling appointments
- File management
- File organization
- Reception oversight
- Data entry
- Verbal communication
- Billing and invoicing
- Document preparation
Languages
English
Professional Working
Interests
Making stain glass projects
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Genealogy
- I like working with my hands and fixing things
- Gardening
- Stand-up Paddleboarding (SUP)
- Volunteering
Timeline
Office Administrative
Micheal Hill, Jewelry Store
12.2013 - 02.2016
Office Secretary
Calsbeck Consulting Services Inc.
08.1997 - Current
Customer Service Representative
Cargill's Quality Food (Cuddy Foods)
04.1992 - 05.1997
High School Diploma -
Ottawa-Carleton District Board
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