Ronayne Higginson
Clinic Lead
Waterloo,ON
Summary
Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Advocate for patients to find necessary medical support by connecting patients with specialists, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Oscar.
Overview
31
31
years of professional experience
Work History
Clinic Lead
Pain Care Clinics
02.2021 - Current
- Greet and register patients for their appointment
- Update demographics and create new patient profiles
- Input doctor and staff schedules in ADP, approve time off
- Maintain full schedules for all doctors
- Answer multi-line phones, take detailed messages for doctors, answer patient questions and complete reminder calls
- Call doctors' offices and hospitals for patients' records, update charts with any changes received
- Order all clinic supplies for each department
- Address and resolve patient, staff and doctor concerns
- Prepare outgoing referrals with all documentation
- Create and update list of outgoing referring specialists
- Sanitize all exam rooms and computer areas
- Prepare lawyer, insurance and WSIB requests
- Patient Intake and discharge; record health/medication changes, pain score since patient's last visit, blood pressure, height, weight, and blood pressure
- Intake for new patient consultation, create and edit chart
- Organize clinic maintenance, health and safety protocols
- Submit billings for all doctors
- Prepare initial consultation reports & correspondence
- Update patient retention, doctor consultation reports and pre-assessment spreadsheet
- Cross-trained MOAs to maximize team performance
- Onboarded new employees with training and new hire documentation
- Evaluate yearly employee reviews with positive feedback and where staff can improve skills
- Book/cancel/reschedule patient appointments
- Scan patient documentation and upload to their charts
- Input, update referring doctor and specialists contact list
- Open and close clinic
- Invoice, process payment, print receipts and end of day receipts for accounting department
- Accomplished multiple tasks within established timeframes
- Covid screening
Owner/Operator
Happy Paws Pet Services
01.2006 - 01.2020
- Strong organizational and administration skills: client forms, bookkeeping, invoices and receipts; scheduling appointments and maintaining detailed records
- Effectively communicating with clients and prioritizing their pet's needs and health care
- All forms of pet care-primarily dog walking and pet sitting.
- Managed day-to-day business operations.
Veterinary Receptionist/Assistant
Springdale Animal Hospital
01.2009 - 01.2015
- Receptionist experience includes AVImark, VetWare, medical filing, courteous and compassionate customer service
- Maintain accurate patient records
- Provide a safe and loving environment for both pets and owners during euthanasia; respectfully assist with euthanasia and aftercare
- Administer sub-q fluids, medications and injections as directed
- Prepare prescriptions with detailed instructions
- Sterilize and prepare surgical kits using an autoclave.
Sound Editor
Tattersall Sound and Picture
01.1993 - 01.2006
- Client care, dialogue, ADR and sound effects editing
- Nominated and won multiple awards for best editing.
Education
Diploma - Medical And Health Administration
Canadian Business College
Mississauga, ON01.2021
Skills
- Professional and Courteous
- Warm, compassionate, pleasant demeanor who follows business procedures to reach objectives
- Trustworthy and respectful of patient confidentiality
- Mindfulness and commitment to producing high-quality work
- Scheduling
- Works Well Independently
- Active Team Player
- Effective Communication
- Documentation and Reporting
- Conflict Resolution
- Onboarding and Performance Reviews
Volunteer Experience
- Cleaning for seniors
- Remedial horse-back riding instructor
- Sick Kids Hospital-Oncology
- Peel Help Line
- NY Cares after 9/11
- Fostering animals in SK
References
Available upon request.
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Clinic Lead
Pain Care Clinics
02.2021 - Current
Veterinary Receptionist/Assistant
Springdale Animal Hospital
01.2009 - 01.2015
Owner/Operator
Happy Paws Pet Services
01.2006 - 01.2020
Sound Editor
Tattersall Sound and Picture
01.1993 - 01.2006
Diploma - Medical And Health Administration
Canadian Business College
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