RONALD T. MENDIOLA
Scarborough,Ontario
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
24
24
years of professional experience
Work History
Team Leader
CornerStone Group of Companies by Deloitte.ca
Richmond Hill, Ontario
05.2007 - 05.2024
- Currently performing as Team Lead of the department
- Submit status report to the Supervisor and Manager on a daily basis
- Online credit card banking (AMEX/MCARD/VISA)
- Prepares bi-monthly and monthly reports in excel format
- Send reports to different clients through fax on a regular basis
- Answer memos and letters through email
- Maintains department filing system
- Reply to queries from clients and employees
- Respond to telephone inquiry
- Enter donor’s data information in the database
- Filing and photocopying
- In-charge of monitoring and requesting office supplies before re-order point level or when already not available
- Preparations of Monthly Financial Reconciliation Report
- Other duties as required.
Resolution Clerk
CornerStone Group of Companies
Toronto, Ontario
05.2004 - 05.2007
- Resolution Clerk is expected to develop in depth Knowledge in another functional areas to ensure flexibility in areas of operations (production services) as required by clients and business needs
- Sort/File/ incoming daily log sheet per clients
- (White Mail, Credit Card and Mail Code)
- Photocopy of other documents forms as requested by the Team Leader such as Business Rules per clients
- Prepare spreadsheets for batching and keying purposes
- In-charge of requesting/monitor office supplies when already out of stocks
- Preparation of Monthly Financial Reconciliation Report as assigned per client
- Filing and sorting of post dated checks
- Data Entry such as sorting, coding, batching & keying mail codes
- Open Batches and assigned numbers
- Prepare files boxes for shipping and retrieving to Iron Mountain
- Request retrieval of boxes to Iron Mountain
- Other duties as assigned from time to time
- Back support to credit card batch processing in times of busy season.
Store Operations/ Warehouse Supervisors
Avon Cosmetics, Inc.
01.2000 - 12.2003
- Analyzed branch ledger accounts and prepared daily accounting reports with accuracy and completeness
- Performed cashier/check out counter functions ensuring no shortages/overages
- Ensured that all computer systems and hardware are functioning effectively for a smooth processing of day-to-day transactions
- Prepared statement of accounts, collection letters and collection calls for overdue accounts
- Made sure that inventory of products are sufficient to support daily sales target and proper merchandising display on supermarket
- Conduct Quarterly Physical Inventory versus computer generated reports
- Supervised the team in actual counting and provide inventory count validations and investigate any discrepancies
- Consistently maintained a clean and attractive branch to make customers’ experience easy and convenient.
Education
Bachelor’s Degree in Business Administration - Accounting
Holy Angel University
PhilippinesSkills
- Quality Improvement
- Documentation And Reporting
- Work Planning
- Coaching
- Team Supervision
- Cash Handling
- Complaint resolution
- Overtime Management
- Shift Scheduling
- Mentoring
- Client Service
- Coaching and Mentoring
- Giving Constructive Feedback
- Overseeing Daily Activities
- Team motivation
- Leadership
- Attention to Detail
- Work Planning and Prioritization
Training
- Effective Business Communication
- Effective Presentation Skills
- Windows & Microsoft Office (Word, Excel, Outlook and PowerPoint)
- Cashiering(Point of Sale)
Champion Life Scarborough Centre - Life Group Leaders
- Incharged/facilitate the meeting every week
- Follow up the member
- Pray/encourage one another
- Support the Church in every event
References
References available upon request.
Timeline
Team Leader
CornerStone Group of Companies by Deloitte.ca
05.2007 - 05.2024
Resolution Clerk
CornerStone Group of Companies
05.2004 - 05.2007
Store Operations/ Warehouse Supervisors
Avon Cosmetics, Inc.
01.2000 - 12.2003
Bachelor’s Degree in Business Administration - Accounting
Holy Angel University
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