Ronaldo Custodio
60 3311 58st NW, Edmonton
Summary
Proven leader in the hospitality sector, adept at elevating service standards and enhancing team performance at The Cheesecake Factory Restaurant. Specializes in staff training and customer service excellence, ensuring compliance with health and safety standards. Demonstrated ability to improve guest satisfaction, showcasing strong multitasking and team coordination skills.
Overview
12
12
years of professional experience
Work History
Restaurant Supervisor
Anejo Restaurant
09.2023 - 05.2024
- Establish methods to meet work schedules
- Supervise and co-ordinate activities of staff who prepare and portion food
- Train staff in job duties, sanitation and safety procedures
- Ensure that food and service meet quality control standards
- Address customers' complaints or concerns
- Maintain records of stock, repairs, sales and wastage
- Prepare and submit reports
- Prepare food order summaries for chef
Restaurant Supervisor
The Cheesecake Factory Restaurant
02.2020 - 07.2023
- Making calls for Line Cooks whatever they needed inside the line.
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Assist other employees to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Checks quality of foods from the window making sure it is the correct food made and of highest food safety standard.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Ensure employee compliance with company standards and policies and external regulations
- Communicates with the back of the house staff within the microphone for whatever is needed from the line.
- Regularly supervised a team of FOH and FOH mainly of Servers, Bussers, Bakers, Bartenders, Line Cooks, Dishwashers and Prep Cooks.
Server/Classroom Facilitator,/Certified Designated Trainer
The Cheesecake Factory Restaurant
09.2019 - 02.2023
- Providing excellent guest service/satisfaction.
- Warmly greet the guests with genuine smile, bright eyes.
- Making sure that the guest is of highest priority.
- Train newly hired staff for opening a new restaurant/branch within the GCC Region (Dubai, Bahrain, Abu Dhabi and twice in Qatar.).
- Conduct a class locally for the newly hired staff (server, cashier, and bartender) to be trained locally.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server/Classroom Facilitator/Certified Designated Trainer
The Cheesecake Factory Restaurant
07.2016 - 08.2019
- Providing excellent guest service/satisfaction.
- Warmly greet the guests with genuine smile, bright eyes.
- Making sure that the guest is of highest priority.
- Train newly hired staff for opening a new restaurant/branch within the GCC Region (Dubai, Bahrain, Abu Dhabi and twice in Qatar.).
- Conduct a class locally for the newly hired staff (server, cashier, and bartender) to be trained locally.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server
The Cheesecake Factory Restaurant
09.2012 - 06.2016
- Providing excellent guest service/satisfaction.
- Warmly greet the guests with genuine smile, bright eyes.
- Making sure that the guest is of highest priority.
- Demonstrated hospitality and customer service while greeting tables.
- Delivered food and beverages promptly to customers.
- Listened to guest needs and responded promptly for personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Science - Computer Engineering
Manuel S. Enverga University Foundation Inc.
Lucena City, Philippines03.2004
Skills
- Customer Service
- Team Coordination
- Hospitality
- Staff Training
- Service Quality
- Team Management
- Staff Supervision
- Health and safety standards
- Food safety understanding
- Point of Sale POS Software
- Cash Handling
- Greeting and Seating Guests
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Restaurant Supervisor
Anejo Restaurant
09.2023 - 05.2024
Restaurant Supervisor
The Cheesecake Factory Restaurant
02.2020 - 07.2023
Server/Classroom Facilitator,/Certified Designated Trainer
The Cheesecake Factory Restaurant
09.2019 - 02.2023
Server/Classroom Facilitator/Certified Designated Trainer
The Cheesecake Factory Restaurant
07.2016 - 08.2019
Server
The Cheesecake Factory Restaurant
09.2012 - 06.2016
Bachelor of Science - Computer Engineering
Manuel S. Enverga University Foundation Inc.
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