Ronaldo Villas Jr
1105 Potrero Circle Suisun City
Summary
Experienced senior field engineer specializing in preventive maintenance and troubleshooting technical challenges. Demonstrated ability to improve system performance while maintaining strict safety standards. Focused on delivering exceptional customer service and achieving high client satisfaction rates. Skilled in implementing effective maintenance strategies that yield measurable results.
Overview
27
27
years of professional experience
Work History
Senior Field Engineer
NCR Corporation/NCR Atleos
Suisun
03.2021 - 08.2025
- Coordinated field operations for system installations and upgrades.
- Performed on-site installation, maintenance, and repair of company equipment.
- Conducted troubleshooting and repair of hardware and software issues.
- Resolved complex technical problems through troubleshooting techniques.
- Utilized diagnostic tools to assess system performance and functionality.
- Led team in troubleshooting efforts that resolved errors and improved system performance.
- Trained junior engineers on best practices and field protocols, enhancing overall team competency.
- Provided technical support and training to clients and team members.
- Cultivated strong client relationships to ensure high satisfaction and service reliability.
- Implemented safety standards during on-site operations to minimize risks.
- Ensured compliance with safety regulations during all installations and repairs.
- Identified design flaws or potential issues with existing systems in the field.
- Evaluated performance data collected from various systems to identify areas of improvement.
- Performed system upgrades and maintenance activities for customers in the field.
- Developed preventive maintenance plans and ensured their successful implementation.
- Configured, tested and deployed new hardware components in the field.
- Created comprehensive reports documenting all service visits, repair activities and resolutions.
- Prepared and submitted detailed reports on field activities, findings, and recommendations.
- Collaborated with cross-functional teams to streamline project workflows.
- Provided training to customers on proper usage of installed equipment.
- Led team in troubleshooting efforts that resolved errors and improved system performance.
Field Service Technician
NCR Corporation / NCR Atleos
Suisun City
04.2003 - 03.2021
- Installed and configured ATMs and point-of-sale systems for various banking and retail retail clients.
- Provided on-site troubleshooting and repair for electronic payment devices, POS, and ATMs.
- Performed routine maintenance to optimize equipment performance and reliability.
- Collaborated with team members to enhance service delivery processes.
- Trained clients on system functionalities and operational best practices.
- Managed inventory of parts and tools for efficient service operations.
- Documented service reports detailing repairs and customer interactions.
- Responded to client inquiries, ensuring timely and effective communication.
- Completed all necessary paperwork for service calls in a timely manner.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Provided exceptional customer service during field visits, aligning with corporate standards.
- Disassembled defective machines for repair or replacement of parts.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Trained customers on equipment after installation.
- Observed field safety protocols to prevent injuries and accidents.
- Replaced faulty parts or components following diagrams or blueprints.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
- Responded promptly to emergency service requests from clients.
- Maintained equipment performance by cleaning and lubricating components.
- Inspected drives, motors and belts to complete comprehensive maintenance.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
- Adjusted functional parts of devices or control instruments according to specifications.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Engaged with vendors, management, and colleagues to ensure effective communication.
- Documented service activities on each job site in detailed reports for accurate record-keeping.
- Operated hand tools and power equipment according to corporate safety procedures.
- Collaborated with team members to assess equipment performance needs.
- Kept up-to-date knowledge of industry trends, regulations, safety standards.
- Analyzed equipment data to isolate and diagnose faults.
- Maintained customer records and updated software applications.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Completed scheduled appointments on time to drive quality service.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Field Service Technician
Bantel Corporation
Temecula
09.2001 - 04.2003
- Installed and configured ATMs for various banking clients.
- Provided on-site troubleshooting and repair.
- Performed routine maintenance to optimize equipment performance and reliability.
- Collaborated with team members to enhance service delivery processes.
- Trained clients on system functionalities and operational best practices.
- Managed inventory of parts and tools for efficient service operations.
- Documented detailed service reports to capture repairs and customer interactions for future reference.
- Responded to client inquiries promptly to ensure effective communication and customer satisfaction.
- Completed paperwork for service calls promptly.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Provided exceptional customer service during field visits, aligning with corporate standards.
- Disassembled defective machines for repair or replacement of parts.
- Performed preventative maintenance and repairs on diverse equipment, enhancing reliability and minimizing downtime.
- Trained customers on equipment after installation.
- Observed field safety protocols to prevent injuries and accidents.
- Replaced faulty parts or components following diagrams or blueprints.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
- Responded promptly to emergency service requests from clients.
- Maintained equipment performance by cleaning and lubricating components.
- Inspected drives, motors and belts to complete comprehensive maintenance.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
- Adjusted functional parts of devices or control instruments according to specifications.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Engaged with vendors, management, and colleagues to ensure effective communication.
- Documented service activities on each job site in detailed reports for accurate record-keeping.
- Operated hand tools and power equipment according to corporate safety procedures.
- Collaborated with team members to assess equipment performance needs.
- Kept up-to-date knowledge of industry trends, regulations, safety standards.
- Analyzed equipment data to isolate and diagnose faults.
- Maintained customer records and updated software applications.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Completed scheduled appointments on time to drive quality service.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Field Service Technician
IBM Solutions Delivery
Cebu City
07.1998 - 09.2001
- Installed and configured ATMs, AS400, line printers, tape drives and point-of-sale systems for various banking and retail clients.
- Delivered on-site troubleshooting and repair, resolving issues to minimize downtime for clients.
- Performed routine maintenance to optimize equipment performance and reliability.
- Educated clients on system functionalities and operational best practices to enhance user experience and system utilization.
- Managed inventory of parts and tools for efficient service operations.
- Documented service reports detailing repairs and customer interactions.
- Responded to client inquiries, ensuring timely and effective communication.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Provided exceptional customer service during field visits, aligning with corporate standards.
- Disassembled defective machines for repair or replacement of parts.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Trained customers on equipment after installation.
- Observed field safety protocols to prevent injuries and accidents.
- Replaced faulty parts or components following diagrams or blueprints.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
- Addressed emergency service requests from clients promptly, ensuring quick resolution of critical issues.
- Maintained equipment performance by cleaning and lubricating components.
- Inspected drives, motors and belts to complete comprehensive maintenance.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
- Adjusted functional parts of devices or control instruments according to specifications.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Facilitated communication between vendors, management, and colleagues to streamline project coordination.
- Documented service activities on each job site in detailed reports for accurate record-keeping.
- Operated hand tools and power equipment according to corporate safety procedures.
- Collaborated with team members to assess equipment performance needs.
- Kept up-to-date knowledge of industry trends, regulations, safety standards.
- Analyzed equipment data to isolate and diagnose faults.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Completed scheduled appointments on time to drive quality service.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Education
Bachelor of Science - Computer Engineering
University Of Cebu
Cebu City Philippines04-1998
Skills
- Field service support
- System installation
- Equipment repair and diagnostics
- Preventive maintenance
- Hardware diagnostics
- Remote diagnostics
- Troubleshooting techniques
- System testing
- Process automation
- Mechanical engineering
- Technical training
- Safety compliance measures
- Environmental compliance
- Code compliance adherence
- Documentation development
- Report preparation
- Client management
- Customer service
- Team collaboration and communication
- Interpersonal communication skills
- Problem solving skills
- Attention to detail
- Technical reporting
- Field data collection
- Product modifications
- Product modifications
Timeline
Senior Field Engineer
NCR Corporation/NCR Atleos
03.2021 - 08.2025
Field Service Technician
NCR Corporation / NCR Atleos
04.2003 - 03.2021
Field Service Technician
Bantel Corporation
09.2001 - 04.2003
Field Service Technician
IBM Solutions Delivery
07.1998 - 09.2001
Bachelor of Science - Computer Engineering
University Of Cebu