Ronaldo Tecson
Front Office Manager
Tofino,BC
Summary
Service-focused hospitality leader with 9+ years of experience in front office management, guest services, security coordination, and housekeeping operations. Adept at leading cross-functional teams, enhancing guest satisfaction, ensuring safety protocols, and driving financial results. Recognized for fostering inclusive teams, empowering staff, and exceeding operational standards in luxury and full-service hotel environments.
Overview
9
9
years of professional experience
5
5
Certification
Work History
Front Office Manager
Pacific Sands Beach Resort
Tofino, BC
09.2024 - Current
- Oversees all front office functions, including reservations, concierge, guest services, groups, and security coordination.
- Conducts team performance evaluations, and drives staff engagement through training and recognition.
- Manages VIP guest relations and implements loyalty program strategies.
- A member of the marketing team and successfully created packages like the Love Month and Earth Month to the resort and to enhance and promote existing packages.
- Scheduling, recruitment, and labor forecasting for the front office department.
- Responds to post-stay reviews and collects information from the reviews to improve the services offered.
- Manages group reservations and responds daily to any inquiries.
- Resolve and rectify any concerns from the guest during and after their stay.
- Developed training materials and created a contingency plan during a town-wide blackout.
- Coordinate with local businesses to support local tourism through proposed FAM and educational tours for the front office team.
- Audits the websites and PMS information to ensure consistent information for both consumers and internal-facing users.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Assistant Front Office Manager (Seasonal)
Sun Peaks Grand Hotel and Conference Centre
Sun Peaks, British Columbia
05.2024 - 08.2024
- Led front desk operations and monitored service metrics using guest feedback tools (Revinate, TripAdvisor).
- Developed and refined guest service protocols and team schedules to match occupancy trends.
- Supported hiring, onboarding, and coaching efforts, while providing backup in guest-related security incidents.
- Handles groups and tours like Jonview, Discovery Holidays, VIA guests, etc. to ensure a smooth transition from arrival to departure.
- Coach and train new employees.
Evening Manager
Travelodge Hotel by Wyndham
Saskatoon, Saskatchewan
07.2022 - 05.2024
- Managed departmental activities in the evenings covering areas such as guest services, pool/recreation team, housekeeping, food & beverage, and front office.
- Delivered effective solutions for guest issues while maintaining strict adherence to emergency procedures and security guidelines.
- Controlled labor costs, and managed payroll and performance tracking tools.
- Onboarded and mentored over 15 new team members.
- Assists in managing front office and reservations operations during managers' absence.
- Maintained and enforced procedures for security of monies, credit and financial transactions and guest security.
- Effectively prevented fraudulent transactions by collaborating with local agencies.
- Devised a streamlined process for managing group reservations including sports teams, government conferences, and special events.
Guest Experience Supervisor/Bellman (Part-time)
The James Hotel
Saskatoon, Saskatchewan
11.2023 - 03.2024
- Managed front desk operations and supported concierge and bell services.
- Analyzed customer feedback and developed improvement initiatives.
- Coordinated emergency communications and ensured operational coverage.
Front Office Management Intern
Belhurst Castle
Geneva, New York
07.2019 - 09.2020
- Supported front office operations across three properties (Vinifera Inn, White Spring Manor, and the Chambers in the Castle) and assisted leadership with onboarding.
- Enhanced department workflows, trained staff, and collaborated with multiple departments.
- Monitored guest satisfaction metrics, and developed strategies to improve service quality.
- Drafted letters for internal communications such as memos or announcements.
- Processed invoices for payment in a timely manner according to established procedures.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Housekeeping Supervisor (Second Job)
Belhurst Castle
Geneva, New York
09.2019 - 09.2020
- Maintained the cleanliness of guest rooms and common areas to meet luxury standards.
- Reported maintenance issues promptly, and supported housekeeping supervisors as needed.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Performed detailed evaluations on rear sections to uphold luxury criteria.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Front Office Associate and Night Auditor
Hotel Estrella
Tacloban, Philippines
07.2017 - 12.2018
- Handled front desk check-ins, night audits, and resolved late-night guest inquiries.
- Balanced reports and verified payment postings and reservations accuracy.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Room Attendant Intern
Kalahari Resorts and Conventions
Wisconsin Dells, Wisconsin
03.2016 - 07.2016
- Maintained guest room cleanliness and promptly addressed guest and maintenance needs.
- Supported supervisors in achieving daily housekeeping goals and standards.
- Replenished amenities in all guest rooms according to established standards.
Education
Bachelor of Science - Tourism, Hotel And Restaurant Management
Leyte Normal University
Leyte, Philippines 06.2013 - 03.2017
Post-Baccalaureate Diploma - Business Accountancy
Centennial College
09.2024 - Current
Skills
- Occupancy Management
- Labor Forecasting
- Teamwork and Collaboration
- Operations Management
- Revenue Management
- Team Performance Evaluation
- Front Office Management
- Scheduling and Recruitment
- Conflict Management
- Reservation Management
Accomplishments
- Associate of the Year 2023 - Travelodge Hotel
- Associate of the Quarter 4 2023 - Travelodge Hotel
- 3-time Star Performer - Travelodge Hotel
- Academic Competency Award for Hotel Management Practicum 2017
- Award of Merit - Highly-efficient Supervisor (Team Project)
Certification
- Housekeeping and Tour Packaging -TESDA National Certification II
- CPR/AED & First Aid - Red Cross
- Microsoft Office Specialist - Word (2019)
- Serve it Right - Responsible Service BC
- Conflict Resolution Skills - ACHIEVE Centre for Leadership
System Literacy
- Opera Software
- Revinate
- Payworks
- ADP
- Lightspeed
- BambooHR
- Moneris
- Ambience/Dormakaba
- Microsoft Office
- Notion
- STR
- Extranets
Timeline
Front Office Manager
Pacific Sands Beach Resort
09.2024 - Current
Post-Baccalaureate Diploma - Business Accountancy
Centennial College
09.2024 - Current
Assistant Front Office Manager (Seasonal)
Sun Peaks Grand Hotel and Conference Centre
05.2024 - 08.2024
Guest Experience Supervisor/Bellman (Part-time)
The James Hotel
11.2023 - 03.2024
Evening Manager
Travelodge Hotel by Wyndham
07.2022 - 05.2024
Housekeeping Supervisor (Second Job)
Belhurst Castle
09.2019 - 09.2020
Front Office Management Intern
Belhurst Castle
07.2019 - 09.2020
Front Office Associate and Night Auditor
Hotel Estrella
07.2017 - 12.2018
Room Attendant Intern
Kalahari Resorts and Conventions
03.2016 - 07.2016
Bachelor of Science - Tourism, Hotel And Restaurant Management
Leyte Normal University
06.2013 - 03.2017
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