Ronaldo Tecson
Tofino,BC
Summary
Service-focused hospitality leader with 6+ years of experience in front office management, guest services, security coordination, and housekeeping operations. Adept at leading cross-functional teams, enhancing guest satisfaction, ensuring safety protocols, and driving financial results. Recognized for fostering inclusive teams, empowering staff, and exceeding operational standards in luxury and full-service hotel environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Office Manager
Pacific Sands Beach Resort
Tofino, BC
09.2024 - Current
- Oversees all front office functions including reservations, concierge, guest services, groups and security coordination.
- Conducts team performance evaluations and drives staff engagement through training and recognition.
- Manages VIP guest relations and implements loyalty program strategies.
- Collaborates with marketing team to create and promote existing and new packages.
- Scheduling, recruitment and labor forecasting for the front office department
Assistant Front Office Manager (Seasonal)
Sun Peaks Grand Hotel and Conference Centre
Sun Peaks, British Columbia
05.2024 - 08.2024
- Led front desk operations and monitored service metrics using guest feedback tools (Revinate, TripAdvisor).
- Developed and refined guest service protocols and team schedules to match occupancy trends.
- Supported hiring, onboarding, and coaching efforts while providing backup in guest-related security incidents.
Evening Manager
Travelodge Hotel by Wyndham
Saskatoon, Saskatchewan
07.2022 - 05.2024
- Supervised guest services team and led all hotel operations during evenings across departments.
- Handled escalated guest concerns, ensured emergency procedures were followed, and supported security tasks.
- Controlled labor costs and managed payroll and performance tracking tools.
- Onboarded and mentored over 15 new team members.
Guest Experience Supervisor/Bellman (Part-time)
The James Hotel
Saskatoon, Saskatchewan
11.2023 - 03.2024
- Managed front desk operations and supported concierge and bell services.
- Analyzed customer feedback and developed improvement initiatives.
- Coordinated emergency communications and ensured operational coverage.
Housekeeping Supervisor (Second Job)
Belhurst Castle
Geneva, New York
09.2019 - 09.2020
- Maintained cleanliness of guest rooms and common areas to meet luxury standards.
- Reported maintenance issues promptly and supported housekeeping supervisors as needed.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
Front Office Management Intern
Belhurst Castle
Geneva, New York
07.2019 - 09.2020
- Supported front office operations across three properties and assisted leadership with onboarding.
- Enhanced department workflows, trained staff, and collaborated with multiple departments.
- Monitored guest satisfaction metrics and developed strategies to improve service quality.
Front Office Associate and Night Auditor
Hotel Estrella
Tacloban, Philippines
07.2017 - 12.2018
- Handled front desk check-ins, night audits, and resolved late-night guest inquiries.
- Balanced reports and verified payment postings and reservations accuracy.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Room Attendant Intern
Kalahari Resorts and Conventions
Wisconsin Dells, Wisconsin
03.2016 - 07.2016
- Maintained guest room cleanliness and promptly addressed guest and maintenance needs.
- Supported supervisors in achieving daily housekeeping goals and standards.
- Replenished amenities in all guest rooms according to established standards.
Education
Bachelor of Science - Tourism, Hotel And Restaurant Management
Leyte Normal University
Leyte, Philippines03-2017
Post-Baccalaureate Diploma - Business Accountancy
Centennial College
Scarborough, OntarioSkills
- Occupancy Management
- Labor Forecasting
- Teamwork and Collaboration
- Operations Management
- Revenue Management
- Team Performance Evaluation
- Front Office Management
- Scheduling and Recruitment
- Conflict Management
- Reservation Management
Accomplishments
- Associate of the Year 2023 - Travelodge Hotel
- Associate of the Quarter 4 2023 - Travelodge Hotel
Certification
- Housekeeping and Tour Packaging -TESDA National Certification II
- CPR/AED & First Aid - Red Cross
- Microsoft Office Specialist - Word (2019)
- Serve it Right - Responsible Service BC
- Conflict Resolution Skills - ACHIEVE Centre for Leadership
Timeline
Front Office Manager
Pacific Sands Beach Resort
09.2024 - Current
Assistant Front Office Manager (Seasonal)
Sun Peaks Grand Hotel and Conference Centre
05.2024 - 08.2024
Guest Experience Supervisor/Bellman (Part-time)
The James Hotel
11.2023 - 03.2024
Evening Manager
Travelodge Hotel by Wyndham
07.2022 - 05.2024
Housekeeping Supervisor (Second Job)
Belhurst Castle
09.2019 - 09.2020
Front Office Management Intern
Belhurst Castle
07.2019 - 09.2020
Front Office Associate and Night Auditor
Hotel Estrella
07.2017 - 12.2018
Room Attendant Intern
Kalahari Resorts and Conventions
03.2016 - 07.2016
Bachelor of Science - Tourism, Hotel And Restaurant Management
Leyte Normal University
Post-Baccalaureate Diploma - Business Accountancy
Centennial College
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