Ronaldo Serpas-Parada

• Promoted to supervisory role based on reliability, accuracy, and leadership
• Lead on-site payroll operations, overseeing staff sign-in, time verification, and scheduling compliance
• Supervise high-volume check-in of hundreds of staff members in fast-paced, high-pressure environments
• Verify employee credentials and documentation to ensure compliance with organizational and security requirements
• Communicate effectively with managers and teams to resolve issues and prevent operational errors

Manage credentialing systems and payroll-related documentation requiring high attention to detail

• Processed ticket sales and transactions using Ticketmaster systems
• Performed accurate data entry, cash handling, and transaction balancing

Provided customer support in a high-volume service environment