RONALDO FRANCO
MISSISSAUGA,ON
Summary
Dynamic professional with a proven track record at Air Canada, excelling in cargo handling and customer service. Adept at enhancing operational efficiency through critical thinking and organizational skills. Recognized for fostering teamwork and collaboration, while implementing streamlined processes that improved shipment timelines and minimized disruptions. Committed to continuous learning and adaptability.
Overview
19
19
years of professional experience
Work History
Cargo Handler
Air Canada, Lester B. Pearson International Airport
06.2006 - Current
- Coordinated effectively with shipping carriers to guarantee timely pick-up and delivery of shipments while minimizing delays or disruptions in the supply chain process.
- Communicated proactively with team members during high-pressure situations to maintain smooth workflows leading to successful shipment completions.
- Provided exceptional customer service by promptly addressing concerns, answering questions, and resolving issues related to cargo handling.
- Enhanced cargo handling efficiency by implementing streamlined processes and procedures.
Automation Coordinator
Elections Canada
03.2025 - 05.2025
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with delivering regular communication from Elections Canada Headquarters and progress updates,, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and securing the secrecy of electors list as well as updating records accurately as needed.
- Gathered and organized materials to support operations.
Technical Support Officer
Elections Ontario
05.2022 - 06.2022
- Focused on resolving technical issues in a timely manner to support end users within the Returning Office.
- Monitored system performance indicators to proactively identify potential issues before they escalated.
- Created effective solutions for recurring issues, preventing future occurrences of similar problems.
- Served as a liaison between Elections Ontario Headquarters and Returning Office staff, translating complex technical concepts into easily understandable terms.
- Implemented security measures to safeguard sensitive information and protect against cyber threats.
Automation Coordinator
Elections Canada
08.2021 - 09.2021
- Managed project timelines for successful completion of the Federal Election, ensuring milestones were met and deadlines were adhered to.
- Gathered and organized materials to support operations.
- Collaborated with key staff personnel to develop strategic plans aligning with overall objectives of successfully delivering the election.
Crew Leader
Statistic Canada
03.2021 - 06.2021
- Maintained a safe working environment by enforcing strict adherence to COVID19 safety guidelines and promptly addressing potential hazards.
- Served as the primary point of contact between crew members and Field Supervisor, relaying important information as necessary.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Recruitment Supervisor
Elections Ontario
05.2018 - 06.2018
- Evaluated effectiveness of existing recruitment channels, identifying areas for improvement or expansion to reach a broader audience.
- Maintained confidentiality of sensitive information while managing a high volume of applications in various stages of completion.
- Conducted comprehensive interviews to assess candidate qualifications, cultural fit, and potential to successfully deliver the provincial elections.
- Optimized job postings for maximum visibility, ensuring accurate representation of roles and requirements.
Crew Leader
STATISTIC CANADA
04.2016 - 08.2016
- Trained crew members in time management and proper ways to complete the task of gathering information as required by law in in collecting data for census of population.
- Supported crew members by consistently listening and coordinating with them on how to achieve their goals.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and Field Supervisor, relaying important information as necessary.
Education
No Degree - Accounting
Philippine School of Business Administration
Manila, PhilippinesSkills
- Documentation review
- Data entry
- Willing to learn
- Teamwork and collaboration
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Critical thinking
- Organizational skills
- Adaptability and flexibility
Languages
English
Full Professional
Timeline
Automation Coordinator
Elections Canada
03.2025 - 05.2025
Technical Support Officer
Elections Ontario
05.2022 - 06.2022
Automation Coordinator
Elections Canada
08.2021 - 09.2021
Crew Leader
Statistic Canada
03.2021 - 06.2021
Recruitment Supervisor
Elections Ontario
05.2018 - 06.2018
Crew Leader
STATISTIC CANADA
04.2016 - 08.2016
Cargo Handler
Air Canada, Lester B. Pearson International Airport
06.2006 - Current
No Degree - Accounting
Philippine School of Business Administration
Similar Profiles
Victoria C.Victoria C.
Flight Attendant at Air Canada, Lester B. Pearson International AirportFlight Attendant at Air Canada, Lester B. Pearson International Airport
David GallDavid Gall
Captain Airbus A330 at Air Canada, Lester B. Pearson International AirportCaptain Airbus A330 at Air Canada, Lester B. Pearson International Airport
GAGANDEEP KAURGAGANDEEP KAUR
Server/Host at Air Canada, Lester B. Pearson International AirportServer/Host at Air Canada, Lester B. Pearson International Airport