Ronaldo Fernandez
American Canyon
Summary
Dedicated candidate aiming for Intermediate Position with prospects for career progression in Information Technology
Overview
27
27
years of professional experience
1
1
Certification
Work History
HelpDesk System Analyst II
United States Environmental Protection Agency
San Francisco
10.2000 - Current
- Delivered comprehensive technical support to over 1,000 U.S. EPA staff in San Francisco.
- Assist with the deployment of new laptops to EPA staff
- Troubleshot various software applications, ensuring seamless operation for users.
- Trained new employees on Office 365 Suite features(i.e., SharePoint, OneDrive and OneNote)
- Resolved Active Directory issues by unlocking accounts and resetting passwords promptly.
- Employed ServiceNow for efficient incident tracking and resolution.
- Supported users in Microsoft Office applications, assisting with installations and document formatting.
- Conducted system repairs as needed while ensuring security updates were applied.
- Resolved escalated issues from help desk personnel related to system functionality.
Technical Support
Intermodal Transportation Services
Concord
01.1999 - 10.2000
- Provide technical assistance to small group of employees.
- Trained employees on new applications created by Corporate Office.
- Trained users in Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, and Internet Explorer.
- Setup and Configured Lotus Notes.
- Installed software for monitoring virus on all computers.
- Provide technical assistance to remote users on their pen base system.
- Maintain computer system and other devices such as digital cameras, laptops, scanners and computer pen base system.
- Helped user generate report on daily basis.
- Coordinate updates of corporate application by remote access.
- Travel from site to site to update computer systems and applications that are outside the main office.
- Provided technical support to internal customers as needed.
Education
Associate - Applied Science in Computer Technology
Heald School of Technology
Martinez, CA01.1999
Skills
- Technical support and troubleshooting
- Software installation and management
- Active Directory administration
- Office 365 implementation
- Customer relationship management
References
Available upon request.
Affiliations
- Member of Knights of Columbus
- Serve as Lead Hospitality at church
Certification
- Applied Associate in Information Technololgy
Languages
Filipino
Native/ Bilingual
References
References available upon request.
Timeline
HelpDesk System Analyst II
United States Environmental Protection Agency
10.2000 - Current
Technical Support
Intermodal Transportation Services
01.1999 - 10.2000
Associate - Applied Science in Computer Technology
Heald School of Technology