Ronald Edward Lubega
Edmonton,AB
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Overview
6
6
years of professional experience
1
1
Language
Work History
Travel Consultant
Rayna Tours-Dubai
02.2021 - 03.2023
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Built strong relationships with clients through exceptional communication and personalized service.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Expanded agency''s network of suppliers by establishing partnerships with airlines, hotels, tour operators, and other service providers.
Sales Supervisor
SPEEDEXPRESS TOURS AND TRAVEL
01.2019 - 03.2020
- Boosted sales by implementing effective training programs for new and existing employees.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
Tour Guide
UGANDA SAFAI TOURS
02.2017 - 12.2018
- Enhanced visitor experience by providing engaging and informative tours of various attractions.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Contributed to a 15% increase in repeat customers through exceptional service and fostering long-term relationships with clients.
Education
Bachelor of Arts - Tourism And Hospitality Management
ST LWARANCE UNIVERSITY
UGANDA07.2017
Skills
- Special needs travelers
- Travel insurance
- Travel Arrangements
- Executive Travel
- Travel Itineraries
- Multitasking Abilities
- Customer Service
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Created elaborate destination wedding travel packages to boost company sales.
- Tapped by a local high school to offer a presentation to students on sales vocations on its annual Career Day, which was so popular that it was included every year afterwards.
- Supervised team of 11 staff members.
- Marketed travel deals, special promotions and valuable discounts to clients through email, phone call, and monthly newsletters, which helped to boost sales volumes by 65%.
- Cross-trained on the agency manager's tasks and responsibilities and was entrusted to handle all duties when that individual was unavailable.
Software
ADOBE ILLUSTRATOR
Interests
ART AND PAINTING
DRAWING
Timeline
Travel Consultant
Rayna Tours-Dubai
02.2021 - 03.2023
Sales Supervisor
SPEEDEXPRESS TOURS AND TRAVEL
01.2019 - 03.2020
Tour Guide
UGANDA SAFAI TOURS
02.2017 - 12.2018
Bachelor of Arts - Tourism And Hospitality Management
ST LWARANCE UNIVERSITY
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