Ronald Patrick Conroy

I came to Canada in 2020 and have not been able to work due to waiting on my Permanent Residence. During this time i have been a stay at home father to my 2 kids.

I am currently now a Permanent Resident of Canada.

• Maintained customer loyalty to casino with expert and immediate handling of complaints.
• Coordinated staff schedules, rotations and breaks.
• Monitored gaming operations continuously to check on dealers and players.
• Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
• Interpreted and enforced rules for gameplay and betting limits.
• Identified and removed players suspected of cheating in cards or other games.
• Oversaw money banks for tables and coordinated paperwork for transfers.
• Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
• Interviewed, hired and trained new gambling floor workers.
• Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
• completed full training school for over 40 new employees to casino industry.

• Started as Supervisor and my role was to run casino floor operations on a day to day basis.
• Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
• Assisted mentees in developing there knowledge of all table games.
• Trained staff on a weekly basis of company procedures, table games, and basic strategy.
• When promoted to Casino shift manager my duties where to over see day to day operations for entire casino and arcade.
• Interpreted and enforced rules for gameplay and betting limits.
• Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
• Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
• Daily reports, and weekly reports in a timely manner to send to the relevant departments and head office.
• Held weekly meetings with all staff members on company updates and feedback from head office.
• attended all safety trainings and completed all safety courses.

• Supporting and managing the gaming team to provide the best customer experience.

• Taking action to maintain the security of the venue when duty managing.

• Optimizing the efficiency of the gaming operation, ensuring that there is sufficient availability of gaming product and that occupancy is encourage by creating an environment where customers are comfortable to play.

• Ensuring that gaming is delivered securely.

• Adopting and implementing the agreed customer service standards of the organization.

• Engaging with customers, building relationships and listening to their views.

• Treating customers with respect, recognizing customers as individuals and anticipating their needs.

• Resolving issues and disputes in a fair and equitable manner by using all available information and reaching decisions that treat customers consistently and fairly.

• Leading individuals and teams by role modelling a customer service ethos.

• Implementing ongoing daily coaching, every day, to create an environment where continuous improvement is an expectation.

• Monitoring the gaming tables to establish that those procedures in the Gaming Manual are being followed.

• Complying with all agreed procedures, guidelines and manuals to the required standards.

• Coordinated staff schedules, rotations and breaks.
• Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
• Interpreted and enforced rules for gameplay and betting limits.
• Monitored gaming operations continuously to check on dealers and players.
• Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
• Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.

• Supporting and managing the gaming team to provide the best customer experience.

• Taking action to maintain the security of the venue when duty managing.
• Optimizing the efficiency of the gaming operation, ensuring that there is sufficient availability of gaming product and that occupancy is encourage by creating an environment where customers are comfortable to play.
• Ensuring that gaming is delivered securely.
• Adopting and implementing the agreed customer service standards of the organization.
• Engaging with customers, building relationships and listening to their views.
• Treating customers with respect, recognizing customers as individuals and anticipating their needs.
• Resolving issues and disputes in a fair and equitable manner by using all available information and reaching decisions that treat customers consistently and fairly.
• Leading individuals and teams by role modelling a customer service ethos.
• Implementing ongoing daily coaching, every day, to create an environment where continuous improvement is an expectation.
• Monitoring the gaming tables to establish that those procedures in the Gaming Manual are being followed.
• Complying with all agreed procedures, guidelines and manuals to the required standards.

• Collected and distributed losing and winning bets by calculating odds and payouts.
• Monitored game table for signs of cheating or other criminal activities by observing body language and behaviors of gamblers.
• Explained rules, variations and betting structures of games such as Roulette and all card games.
• Oversaw area games to maintain security and compliance.
• Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
• Watched closely to catch errors and notified surveillance of irregularities.
• Monitored chips purchases, table inventories, and player win ratios.
• Trained employees in procedures, compliance standards and strategies for accomplishing objectives.