Ronald Adrian Buyao
Norwalk
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Night Auditor
Homewood Suites Hilton Palo Alto
Palo Alto
12.2014 - Current
- Managed nightly front desk operations and ensured guest satisfaction.
- Reconciled daily financial transactions and maintained accurate records.
- Assisted guests with check-ins and check-outs efficiently.
- Coordinated communication between departments for smooth operations.
- Monitored security systems to ensure guest safety throughout the night.
- Handled customer inquiries and resolved issues promptly.
- Prepared nightly reports for management review and analysis.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Front Desk Agent
Courtyard by Marriott
Los Altos
08.2014 - 10.2019
- Welcomed guests and assisted with check-in and check-out processes.
- Managed guest inquiries and resolved issues promptly and courteously.
- Coordinated room assignments and maintained the reservation system effectively.
- Provided information about hotel services, amenities, and local attractions.
- Handled phone calls and directed inquiries to appropriate departments efficiently.
- Processed payments and ensured accurate billing for all transactions.
- Maintained cleanliness and organization of the front desk area consistently.
- Collaborated with housekeeping to ensure timely room readiness for guests.
Front Desk Agent
Best Western Hotel
San Mateo
01.2012 - 08.2014
- Welcomed guests and assisted with check-in and check-out processes.
- Managed guest inquiries and resolved issues promptly and courteously.
- Coordinated room assignments and maintained the reservation system effectively.
- Provided information about hotel services, amenities, and local attractions.
- Handled phone calls and directed inquiries to appropriate departments efficiently.
- Answered phones, responded to inquiries, and took messages.
Education
Bachelor of Science - Computer Applications Development
De La Salle University
Manila, Philippines08-1996
Skills
- Night audit
- Reservation management
- Customer relationship management
- Guest services coordination
- Problem solving
- Effective communication
- Team collaboration
- Guest services
Timeline
Night Auditor
Homewood Suites Hilton Palo Alto
12.2014 - Current
Front Desk Agent
Courtyard by Marriott
08.2014 - 10.2019
Front Desk Agent
Best Western Hotel
01.2012 - 08.2014
Bachelor of Science - Computer Applications Development
De La Salle University