Ronald Thompson
Folsom
Summary
Dedicated Shift Supervisor known for effective scheduling coordination and enhancing customer satisfaction. Committed to optimizing store operations and fostering a collaborative team environment to drive performance.
Overview
19
19
years of professional experience
Work History
Shift Supervisor
Starbucks
El Dorado Hills, CA
11.2019 - 06.2025
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on product knowledge and customer service standards.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Enhanced customer experience by resolving issues promptly and effectively addressing feedback.
- Coordinated staff schedules to ensure adequate coverage during peak hours, improving service efficiency.
Branch 2 Field Sales Rep/Technician
Clark Pest Control
Sacramento, CA
03.2017 - 10.2019
- Developed and executed tailored pest control solutions for residential and commercial clients.
- Established strong client relationships, enhancing customer satisfaction and retention rates.
- Conducted thorough property inspections to identify pest issues and recommend appropriate treatments.
- Collaborated with team members to optimize service delivery and improve operational efficiency.
Shift Supervisor
Starbucks
Folsom, CA
10.2010 - 02.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Meat and Seafood Clerk
Safeway
El Dorado Hills, CA
01.2006 - 08.2010
- Assisted customers in selecting quality meat and seafood products, enhancing overall shopping experience.
- Maintained cleanliness and organization of display cases, ensuring compliance with health and safety standards.
- Trained new employees on proper handling techniques and customer service protocols, fostering a collaborative team environment.
- Managed inventory levels by tracking product freshness and conducting regular stock assessments to minimize waste.
Education
General Studies
Folsom Lake College
Folsom, CAHigh School Diploma -
Oak Ridge High School
El Dorado Hills, CA05-2004
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Policy enforcement
- Inventory control
- Scheduling coordination
Accomplishments
- Supervised team of up to 20 staff members.
- Achieved partner of the quarter multiple times at several stores.
- Motivated my team to win several sales competitions in our district.
- Maintained a top performing store in Northern California.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Shift Supervisor
Starbucks
11.2019 - 06.2025
Branch 2 Field Sales Rep/Technician
Clark Pest Control
03.2017 - 10.2019
Shift Supervisor
Starbucks
10.2010 - 02.2017
Meat and Seafood Clerk
Safeway
01.2006 - 08.2010
General Studies
Folsom Lake College
High School Diploma -
Oak Ridge High School