RONALD QUIROZ
Dan Diego,CA
Summary
Successful professional qualified by over seventeen years of visible achievements in the food service and hospitality industry. Offering a well establish track record of performance excellence by reversing distress operations, enhancing visibility in the market place, and generating high dollars profits by controlling costs and maximizing revenue and growth. Provides extensive expertise in management financial reporting and analysis. Goal Oriented and skilled multitasking expert by developing positive results and ratings in social media networks i.e. Trip Advisor, Yelp and Face book.
Overview
33
33
years of professional experience
Work History
Food and Beverage Operations Manager
Hyatt Hotels
06.2021 - 04.2026
- Oversaw daily operations of food and beverage outlets, ensuring high service standards and guest satisfaction.
- Developed and implemented training programs to enhance staff performance and operational efficiency.
- Managed inventory control processes, optimizing stock levels to reduce waste and improve profitability.
- Collaborated with culinary teams to create innovative menu offerings aligned with market trends.
- Led cross-functional teams in executing large-scale events, ensuring seamless coordination and execution.
- Implemented health and safety protocols, enhancing compliance with industry regulations and best practices.
- Coordinated special events such as private parties or corporate gatherings to enhance overall revenue generation opportunities within the establishment.
- Developed training programs for staff to ensure consistent service quality and product knowledge.
- Fostered strong relationships with vendors, ensuring timely deliveries of products needed for daily operations.
- Established a culture of continuous improvement by encouraging staff feedback on processes, menu items, and customer interactions.
- Oversaw facility maintenance tasks including equipment repairs or replacements as needed to maintain optimal functionality in all operational areas.
- Leveraged social media platforms along with traditional marketing methods to increase brand visibility among target customers.
- Identified customer needs to respond proactively to concerns, boosting customer satisfaction scores 50%.
Director of Restaurant and Outlets
SAN DIEGO MISSION BAY RESORT
01.2018 - 01.2020
- Directs operations and profitability of high-image full-service food and beverage operation
- Develops advertising strategies in order to maximize exposure to social media via internet i.e. face book, Google, twitter, Trip Advisor, Yelp etc.
- Extremely successful in developing labor, food, and beverage controls (Beaver Foodager Caption, Watson systems), without compromising either high standards or guest satisfaction
- Food and Beverage POS system programmer. (late Squirrel System)
- Develops summer programs for outlets
- Highly successful dealing with Union members conflicts (Local 32)
- Successfully implemented methods to insure cleanliness and guest satisfaction
- In charge of creating end of the month food and beverage mix- sales reports and end of the pay period reports
- Acqua Restaurant, Olive lounge, Aromas Coffee Shop, Fresco’s Pool Bar (seasonal), Room Service
RESTAURANT MANAGER
HILTON SAN DIEGO RESORT
01.2010 - 01.2018
- Directs operations and profitability of high-image full service food and beverage operation
- Develops advertising strategies in order to maximize exposure to social media via internet i.e. face book, Google, twitter, Trip Advisor, Yelp etc.
- Extremely successful in developing labor, food, and beverage controls (Caption, Watson systems), without compromising either high standards or guest satisfaction
- Food and Beverage POS system programmer. (late Micros version)
- Develops summer programs for outlets
- Highly successful dealing with Union members conflicts (Local 32)
- Successfully implemented methods to insure cleanliness and guest satisfaction
- In charge of creating end of the month food and beverage mix- sales reports and end of the pay period reports
- Acqua Restaurant, Olive lounge, Aromas Coffee Shop, Fresco’s Pool Bar (seasonal), Room Service
RESTAURANT GENERAL MANAGER
HOTEL DEL CORONADO
09.2000 - 01.2009
- Directed operations and profitability of high-image full service food and beverage operation
- Developed advertising strategies layouts for special menus and contracts with a diversity of clients i.e. tours, retirement communities, weddings, corporate lunches/dinners and a vast gamma of social events
- Food and Beverage POS system programmer
- Successfully implemented methods to insure cleanliness and guest satisfaction
- Highly recognized for successfully managing multi outlets operations during high volume sales periods
- Created, developed and implemented annual budgets and forecasts
- Designated “Leader of the Quarter” once and nominated three times
- SHEERWATER RESTAURANT, BABCOCK & STORY BAR, BABCOCK & STORY BAKERY
- Directed daily operations to ensure exceptional guest experiences and adherence to service standards.
- Implemented cost-control measures to optimize budget management and enhance profitability.
RESTAURANT MANAGER
THE HENLEY PARK HOTEL
01.1999 - 01.2000
- Managed daily operations and profitability for a highly visible restaurant in the Washington DC market; specializing in American cuisine serving breakfast, lunch & dinner
- Developed labor, food and beverage controls, without compromising either high standards or guest satisfaction
- Food and Beverage POS system programmer
- Demonstrated skills accommodating private parties featuring corporate heads, government dignitaries, sports figures, and celebrities; credited with a high degree of success
- Recipient of performance excellence recognition; ranked 7 by Zagat magazine in an extremely competitive market like Washington DC
RESTAURANT MANAGER
THE RITZ CARLTON PENTAGON CITY
01.1996 - 01.1999
- Directed 28 associates in a “self directed” philosophy operation
- Trained and developed associates on the “Malcolm Baldrige Award” winning team
- Trained and developed associates on the “Five Diamond” criteria winning team
- Managed the wine cellar
- Designated Employee of the month three times
- Food and Beverage POS programmer
- Lead trainer (Team leader)
ROOM SERVICE MANAGER
RADISSON PLAZA HOTEL at MARK PLAZA
01.1993 - 01.1996
Education
Bachelor of Science - Hospitality & Tourism Management
Florida Atlantic University
Bachiller en Humanidades
Instituto Americano
La Paz, BoliviaAssociate in Science - undefined
Northern Virginia Community College
Professional Manager - undefined
Education Institute of the Hotel and Motel association
Certificate - undefined
Washington School of Culinary arts
Skills
- Maximize Revenue & Profit
- Cost Control Analyst
- Labor Management
- P&L and Reporting Analysis
- Budgeting & Forecasting
- Highest Ethical Conduct
- Guest Satisfaction
- Multimedia Network
- Positive Guest Ratings
- Business Development
- Associates Training & Development
- Union dealings
- Check Average Enhancement
- Menu Development
- Wine List Development
- Cocktail Development
- POS System Programmer
- Maintain High Standards
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Food and Beverage Operations Manager
Hyatt Hotels
06.2021 - 04.2026
Director of Restaurant and Outlets
SAN DIEGO MISSION BAY RESORT
01.2018 - 01.2020
RESTAURANT MANAGER
HILTON SAN DIEGO RESORT
01.2010 - 01.2018
RESTAURANT GENERAL MANAGER
HOTEL DEL CORONADO
09.2000 - 01.2009
RESTAURANT MANAGER
THE HENLEY PARK HOTEL
01.1999 - 01.2000
RESTAURANT MANAGER
THE RITZ CARLTON PENTAGON CITY
01.1996 - 01.1999
ROOM SERVICE MANAGER
RADISSON PLAZA HOTEL at MARK PLAZA
01.1993 - 01.1996
Bachiller en Humanidades
Instituto Americano
Associate in Science - undefined
Northern Virginia Community College
Professional Manager - undefined
Education Institute of the Hotel and Motel association
Certificate - undefined
Washington School of Culinary arts
Bachelor of Science - Hospitality & Tourism Management
Florida Atlantic University