Ronald Quebec
Edmonton,Canada
Summary
I aim to be a reliable and responsible employee who contributes effectively to the company's growth. I bring strong leadership and interpersonal skills to the table. As a well-organized administrator, I have proven file management, data entry, and calendar maintenance abilities. I am dedicated to enhancing team productivity by providing accurate administrative support and diligently responding to internal and external information requests.
Overview
22
22
years of professional experience
Work History
Clerk
Dentons
08.2019 - Current
- Safeguarded sensitive client information while ensuring confidentiality & compliance with legal regulations.
- Managed data entry & organized office files to support seamless daily operations.
- Managed office supplies.
- Delivered superior client service by answering phone calls, greeting visitors, & directing inquiries to appropriate departments.
- Assisted in office activities, fostering a positive work environment.
Administrative Assistant
Riley’s
10.2017 - 08.2019
- Coordinated incoming/outgoing mail & handled courier services (FedEx, DHL).
- Implemented efficient file management systems, including scanning & organizing critical documents.
- Managed office inventory & supplies, ensuring timely replenishment & smooth office operations.
- Performed routine maintenance of office equipment & assisted with technical issues.
Customer Service Coordinator & Merchandiser
TJX Canada
07.2016 - 10.2017
- Lead teams in both the warehouse & retail floor to manage product shipments, ensuring inventory accuracy.
- Developed & executed visual merchandising strategies to drive sales & improve customer experience.
- Delivered exceptional customer service through positive interactions, consistently exceeding service expectations.
- Managed cash handling & balanced tills at the end of each shift.
Prep/Clerk
Frank's Sandblasting & Painting
02.2012 - 04.2015
- Managed inventory & ensured proper storage of equipment & supplies.
- Responsible for preparing & painting assigned jobs with attention to detail & quality standards.
- Entered data & maintained organized records of completed tasks.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Counter Attendant/ Team Lead
McDonalds Canada
04.2010 - 01.2012
- Provided exceptional customer service in a fast-paced environment, handling cashiering & order management.
- Led and mentored team members to ensure adherence to McDonald’s service standards.
Administrative Assistant
Al-Maousherji
12.2007 - 02.2010
- Performed administrative tasks such as filing, data entry & document preparation.
- Managed sensitive company data & communicated with clients to resolve issues & inquiries.
- Manage confidential material & sensitive corporate information.
- Organized office procedures & coordinated travel arrangements for staff.
Inbound Customer Service Manager
Madrigal Group of Companies
01.2003 - 02.2007
- Directed customer service team, handling escalated complaints & delivering resolutions promptly.
- Implemented strategies to improve customer satisfaction & sales performance.
- Managed key client accounts, ensuring ongoing relationships & high service standards.
Education
Some College - Business Administration, MARKETING, Management
Pamantasan Ng Pasay
Skills
- Clerical Experience
- Data Entry
- Record sorting and filing
- Front Desk
- Phone etiquette
- Office Administration
- Sales
- Billing and invoicing
- Processing mail
- Mail sorting
- Administrative tasks
- Scanning and copying
- Customer Service
- Administrative support
- Filing systems
- Database entry
- File maintenance
- Document management
- Research
- Quality control
- Mail handling
- Schedule and calendar management
- Mail processing
- Spreadsheet development
- Calendar management
- Sales expertise
- Travel arrangements
- Supply tracking
- Confidentiality
- Teamwork and collaboration
- Office machine operation
- Staff supervision
- Office supply management
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Clerk
Dentons
08.2019 - Current
Administrative Assistant
Riley’s
10.2017 - 08.2019
Customer Service Coordinator & Merchandiser
TJX Canada
07.2016 - 10.2017
Prep/Clerk
Frank's Sandblasting & Painting
02.2012 - 04.2015
Counter Attendant/ Team Lead
McDonalds Canada
04.2010 - 01.2012
Administrative Assistant
Al-Maousherji
12.2007 - 02.2010
Inbound Customer Service Manager
Madrigal Group of Companies
01.2003 - 02.2007
Some College - Business Administration, MARKETING, Management
Pamantasan Ng Pasay