Self-motivated Desktop Support Analyst with over two years of experience in information technology, focusing on diagnosing, problem-solving, and resolving end-user software and hardware issues, including PBX and VoIP systems, with measurable results in first-contact resolution. Proficient in Microsoft 365 (OneDrive, Teams, SharePoint Online) and experienced in maintaining confidentiality and delivering efficient support within a fast-paced IT help desk environment.