RONALD NKEMAKOSI
Winnipeg,Manitoba
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Attentive childcare assistant with background caring for multiple children simultaneously. Positive role model focused on supporting development and teaching new skills. Willing to be Certified in first aid and CPR with dedication to creating safe, inclusive and engaging learning environments for all children.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
TTEC
06.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Childcare Assistant
UTP preparatory academy
02.2021 - 10.2021
- Engaged with children individually to encourage physical activity and academic curiosity.
- Read and told stories to promote and support overall language development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Sports Coordinator
highschool
08.2018 - 08.2020
- Handled daily facility scheduling and equipment use.
- Taught individual and group lessons for discuss sport to athletes between ages of 9 and 13.
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
Education
Bachelor of Science - Biochemistry
University of Manitoba
Winnipeg, MB10.2025
High School Diploma -
UTP Preparatory Academy
08.2021
High School Diploma -
Christ The King College
Gwagwalada, Abuja10.2020
Skills
- Customer Relations
- Microsoft office
- Positive Reinforcement Methods
- Daycare Management
- Cultural Sensitivity
- Behavior Management Techniques
- Childcare Expertise
- Quality Control
- Problem-Solving Ability
Timeline
Customer Service Representative
TTEC
06.2022 - Current
Childcare Assistant
UTP preparatory academy
02.2021 - 10.2021
Sports Coordinator
highschool
08.2018 - 08.2020
Bachelor of Science - Biochemistry
University of Manitoba
High School Diploma -
UTP Preparatory Academy
High School Diploma -
Christ The King College
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