Ronald Mubiru
Customer Care
Toronto,ON
Summary
Accomplished Manager with a proven track record at Bitter to Better Hardware, enhancing customer satisfaction and team productivity through strategic planning and effective problem resolution. Skilled in operations management and staff development, I excel in high-pressure environments, achieving significant improvements in performance and service delivery. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
23
23
years of professional experience
Work History
Manager
Bitter to Better Hardware
01.2010 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Customer Service Representative
Najja Mixed Traders
01.2002 - 12.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Certificate - Cleaning
Safe Culture
Toronto, ON 05.2001 -
Certificate - Computer - Microsoft Office
Namasuba College of Commerce
05.2001 -
Business Studies
Makerere University Business School
Kampala, Uganda 05.2001 -
Skills
Team Leadership
Languages
English
Professional Working
Timeline
Manager
Bitter to Better Hardware
01.2010 - Current
Customer Service Representative
Najja Mixed Traders
01.2002 - 12.2009
Certificate - Cleaning
Safe Culture
05.2001 -
Certificate - Computer - Microsoft Office
Namasuba College of Commerce
05.2001 -
Business Studies
Makerere University Business School
05.2001 -
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