Ronald Marchand
Los Angeles
Summary
Dynamic Professional Coach Operator with a proven track record at Senators Coaches, excelling in passenger assistance and defensive driving. Recognized for enhancing customer satisfaction and ensuring safety through strict compliance with traffic laws. Skilled in vehicle maintenance and adept at managing challenging situations with patience and professionalism.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Professional Coach Operator
Senators Coaches
04.2023 - Current
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Ensured passenger safety through strict adherence to driving regulations and company policies.
- Contributed positively to the company''s reputation by representing its values of safety, reliability, and professionalism daily.
- Addressed maintenance issues promptly by coordinating with vehicle technicians for timely repairs.
- Assisted passengers with special needs, ensuring accessibility and accommodation throughout their journey.
- Reduced fuel consumption through conscientious driving habits that prioritized energy efficiency.
- Updated knowledge of federal regulations regularly, ensuring compliance with Department of Transportation guidelines.
- Collaborated with fellow operators to share best practices for enhanced customer service and operational efficiency.
Professional Coach Operator
Specialty Coaches
05.2020 - 04.2023
- Strengthened relationships between drivers, dispatchers, management staff through open communication channels that fostered teamwork and enhanced operational efficiency.
- Managed challenging situations involving unruly passengers calmly and professionally, maintaining a safe environment for all on board.
Professional Coach Operator
Senators Coaches
05.2018 - 05.2020
- Utilized advanced navigation systems effectively for optimal route planning in various traffic conditions.
- Improved on-time performance with proactive route planning and effective communication with dispatchers.
- Resolved customer inquiries and concerns by actively listening to their needs and offering appropriate solutions.
Professional Coach Operator
Taylor Tours
02.2006 - 05.2018
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Maintained a clean, organized vehicle for passenger comfort and positive brand representation.
- Completed accurate fare collection, processing transactions securely and adhering to company guidelines.
- Collaborated with fellow operators to share best practices for enhanced customer service and operational efficiency.
Education
High School Diploma -
Apple Valley High School
Apple Valley, CA05-1992
Skills
- Traffic laws compliance
- Patience and empathy
- Professionalism and punctuality
- Defensive driving
- Passenger assistance
- First aid training
- Weather condition preparedness
- Vehicle maintenance
- Emergency procedures
Certification
- Licensed Class A Passenger Endorsement
- Air Brake Certified
Timeline
Professional Coach Operator
Senators Coaches
04.2023 - Current
Professional Coach Operator
Specialty Coaches
05.2020 - 04.2023
Professional Coach Operator
Senators Coaches
05.2018 - 05.2020
Professional Coach Operator
Taylor Tours
02.2006 - 05.2018
High School Diploma -
Apple Valley High School
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