Ronald Li
Markham,ON
Summary
Offering proactive mindset and ability to quickly adapt and learn in fast-paced dispatch environment. Brings solid foundation in logistics and operational coordination, paired with strong problem-solving and communication skills. Ready to use and develop analytical thinking and organizational skills in dispatch role.
Overview
10
10
years of professional experience
Work History
Transit Dispatch Supervisor
Miller Transit
09.2023 - Current
- Directed dispatching, routing
- Maintained updated and detailed records of calls in physical and electronic database.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
Transit Bus Operator
Miller Transit
07.2016 - 09.2023
- Understanding of routes
- Clean driver record
- Never late to work
- Excellent customer service, never receive any complaint
- Well known of Markham and Richmond Hill area
- 6 years plus experience of transit operator
- Operated with safety and skill to avoid accidents and delays
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
- Provided passenger assistance, collected fares and offered schedule and route information
- Provided information about routes, destinations and timelines to inform passengers.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Verified cleanliness and tidiness of bus through regular cleaning.
- Complied with traffic regulations to operate vehicles in safe and courteous manner
Transit Cleaner
Miller Transit
10.2014 - 07.2016
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Brother Andre
08.1999
Skills
- Clean driving record
- Critical decision-making
- Well Known of Markham/Richmond Hill area
- Listening and problem solving
- Can work work independently
- Safety processes and procedures
- Strong sense of direction
- Understanding of routes
- Improving operations
- Customer relationship management
- Excellent customer service
- Data entry
- Knowledgeable in INIT system
- Dispatcher monitoring
- Problem-solving
- Map reading
- Customer relations
Timeline
Transit Dispatch Supervisor
Miller Transit
09.2023 - Current
Transit Bus Operator
Miller Transit
07.2016 - 09.2023
Transit Cleaner
Miller Transit
10.2014 - 07.2016
High School Diploma -
Brother Andre
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