Ronald Lavoie
Brandon,MB
Summary
Results-driven Manager bringing 15+ years of experience in Rental Equipment operations. Focused on boosting team productivity and increasing profits by proactively managing and improving operations. Proficient in overseeing accounting, compliance and records management. Experienced Proprietor with background handling all aspects of business operations. Gifted relationship-builder, communicator and problem-solver diligent about running day-to-day activities.
Overview
33
33
years of professional experience
Work History
Proprietor
The Competitor Fire Extinguisher
08.2013 - 08.2023
- Developed and managed relationships with vendors and suppliers.
- Consulted with customers to assess needs and propose optimal solutions.
- Optimized team hiring, training, and performance.
- Provided customer service on accounts and resolved problems.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Fire extinguisher service technician.
Branch Manager
Hertz Equipement Rentals
12.1995 - 04.2014
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Consulted customers to boost product sales and services.
- Resolved various issues impacting sales management and business operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Generated financial and operational reports to assist management with business strategy.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Established and checked coding procedures, monitored reports and updated internal files.
- Oversaw over Fourteen personnel working in multiple areas.
Operation Manager
United Rentals
11.2008 - 04.2013
- Oversaw over Seven personnel working in multiple areas.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Assistant Branch Manager
Wyatt Rentals
01.1991 - 12.1995
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed branch size of over $3m in deposits and team of six full time employees.
- Maintained friendly and professional customer interactions.
- Operating all aspect of Branch. Including writing contracts, opening and closing branch when required. Keeping shop and branch organized.
- Being on call to resolve customer issues.
Education
High School Diploma -
St Patrick High School
Jonquire Quebec06.1978
Skills
- Profitability and Revenue Generation
- Cost Analysis and Savings
- Employee Supervision
- Purchasing and Planning
- Training and Mentoring
- Revenue Generation
- Vendor Relations
- Customer Relationship Management
- Cost Control and Analysis
- Staffing
- New Business Launch
- Budget Management
- Staff Hiring
- Small Business Operations
Languages
English
Full Professional
French
Limited Working
Additional Information
Operator trainor for Forklifts and Aerial Lifts
Canadian Petroleum Institute. Safety and fundamental principles of oil spill containment and recovery.
Managers Toolbox , laws and practices for managing a diverse workforce.
Manage to win, Hertz equipment branch manager training course.
Accident investigating and inspection and Hazard reporting.
Timeline
Proprietor
The Competitor Fire Extinguisher
08.2013 - 08.2023
Operation Manager
United Rentals
11.2008 - 04.2013
Branch Manager
Hertz Equipement Rentals
12.1995 - 04.2014
Assistant Branch Manager
Wyatt Rentals
01.1991 - 12.1995
High School Diploma -
St Patrick High School
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