Ronald Langdon
Stockton
Summary
Dynamic Case Manager with a proven track record at Friends Outside, excelling in client advocacy and case documentation. Skilled in problem-solving and relationship building, I effectively adjusted strategies to meet client needs, ensuring compliance and empowering informed decisions. Committed to high ethical standards and delivering impactful results in challenging environments.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Case Manager
Friends Outside
03.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Service Representative
Convenient Car Care
07.2022 - 02.2023
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
Home Inspector
Prominent Properties
02.1995 - 08.2002
- Maintained high ethical standards by providing unbiased assessments of homes'' conditions.
- Collaborated with real estate agents to facilitate timely inspections and clear communication of findings.
- Identified potential safety hazards for homeowners through diligent inspection of electrical systems, plumbing, and structural components.
- Educated clients on proper home maintenance practices, reducing future repair costs.
Education
Certificate of Technical Studies - Electronics Technology
ITT Technical Institute
Sacramento, CA09-1994
High School Diploma -
Edison High School
Stockton, CA06-1992
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Relationship building
- Conflict resolution
- Client advocacy
Certification
- Community Violence Training
- Motivational Interviewing
- Cultural Awareness Training
- LGBTQ+ Sensitivity Training
Timeline
Case Manager
Friends Outside
03.2023 - Current
Service Representative
Convenient Car Care
07.2022 - 02.2023
Home Inspector
Prominent Properties
02.1995 - 08.2002
Certificate of Technical Studies - Electronics Technology
ITT Technical Institute
High School Diploma -
Edison High School
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