Summary
Overview
Work History
Skills
Timeline
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Ronald Gomez

Fountain Valley

Summary

At Sonic Automotive Inc, I spearheaded a team to significantly boost customer satisfaction, leveraging my strong problem-solving and team leadership skills. By fostering a culture of continuous improvement and excellence in service quality management, I successfully enhanced team morale and customer loyalty, achieving notable gains in productivity and profitability.

Overview

31
31
years of professional experience

Work History

Service Manager

Carson Honda Sonic Automotive Inc
06.2019 - 01.2025
  • Trained and guided team members for improved overall performance and morale.
  • Enhanced customer loyalty by developing personalized service strategies based on feedback.
  • Identified root causes of recurring problems for long-term solutions and improvements.
  • Optimized resource allocation for enhanced service delivery and reduced wait times.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Service Manager

Long Beach BMW Sonic Automotive
06.2017 - 06.2019
  • Trained and guided team members for improved overall performance and morale.
  • Enhanced customer loyalty by developing personalized service strategies based on feedback.
  • Optimized resource allocation for enhanced service delivery and reduced wait times.
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Monitored service staff performance and provided feedback for improvement.

Service Advisor

Irvine BMW
06.2007 - 06.2017
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Developed knowledge of product offerings to provide informed recommendations to customers.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Participated in continuous professional development activities to stay current with industry trends and enhance expertise.

Service Advisor

West Covina Mercedes
06.2003 - 06.2007
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Participated in continuous professional development activities to stay current with industry trends and enhance expertise.

Service Advisor

Crevier BMW
02.2001 - 06.2003
  • Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
  • Resolved service issues promptly, maintaining positive customer relationships.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.

Service Advisor

West Covina Mercedes
06.1996 - 02.2001
  • Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
  • Resolved service issues promptly, maintaining positive customer relationships.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Trained new personnel regarding company operations, policies and services.

Service Advisor

Longo Toyota
06.1994 - 02.1996
  • Developed knowledge of product offerings to provide informed recommendations to customers.
  • Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
  • Conducted thorough assessments for vehicle issues to recommend appropriate services.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Reliable and responsible
  • Customer service
  • Trustworthy and honest
  • Conflict resolution
  • Customer service management
  • Employee training and development
  • Employee relations
  • KPI monitoring
  • Workplace safety
  • Documentation and reporting
  • Crew leadership
  • Employee supervision
  • Service scheduling
  • Staff motivation
  • Policy and procedure enforcement
  • Service quality management
  • Staff management
  • Goal setting
  • Continuous improvement
  • Coaching and mentoring
  • Relationship building
  • Culture development
  • Staff supervision

Timeline

Service Manager

Carson Honda Sonic Automotive Inc
06.2019 - 01.2025

Service Manager

Long Beach BMW Sonic Automotive
06.2017 - 06.2019

Service Advisor

Irvine BMW
06.2007 - 06.2017

Service Advisor

West Covina Mercedes
06.2003 - 06.2007

Service Advisor

Crevier BMW
02.2001 - 06.2003

Service Advisor

West Covina Mercedes
06.1996 - 02.2001

Service Advisor

Longo Toyota
06.1994 - 02.1996

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Ronald Gomez