Ronald Gomes
1 Larkhall Ave, Toronto,Ontario
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Meat Associate
Walmart
Toronto, ON
09.2018 - Current
- Stock up all fresh meat & frozen items.
- Cull, rotate and zone products as required.
- Deal with customer about their various queries.
- Confirm all meat in proper storage areas.
- Complete temperature logs.
- Daily following cleaning procedure according to logbook.
- Dealing with more than 1000 customers daily.
- Restocked products based on available inventories and customer demands.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Completed inventory counts, reordered stock and removed expired items from supply.
Supervisor
Tim Hortons
Toronto, ON
01.2018 - 08.2018
- Handle cash with perfection and do day end for shift.
- Identify customers need and referred appropriate customer service customer.
- Promote new product to customer to increase sales as per company guidelines.
- Dealt with more than 500 customers daily.
Team Member
Tim Hortons
Toronto, ON
11.2016 - 12.2017
- Handle cash and serve customer
- Improve customer service based on client feedback
- Work as team member to support team member to serve better customer service.
Associate Customer Service Officer
ONE Bank Ltd, Bangladesh
, Dhaka
07.2012 - 10.2016
- Prepared documents related to all Cheques Clearing and send monthly report of cheques to HQ.
- Dealt with 250 to 500 number of Cheques Clearing for respective clients and updated received and return cheques to register
- Opened 10-15 New Accounts daily and updated into system.
- Issued 25-50 Bank Statements and certificates to clients according to their needs.
- Maintained and built customer relationships by providing most valuable customer service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created plans and communicated deadlines to complete projects on time.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Participated in team-building activities to enhance working relationships.
- Increased customer satisfaction by resolving issues.
Training Received in Banking
ONE Bank Ltd, Bangladesh
, Dhaka
01.2013 - 08.2013
- Trained on service quality, mobile financial services, and cards Conducted by ONE Bank LTD, Bangladesh.
- Bangladesh Automated Clearing House, Bangladesh Bank Training Institute.
- Foundation course on banking, Conducted by ONE Bank Ltd, Bangladesh.
Education
Post Secondary Diploma - Financial Services
Centennial College
Toronto, ON04.2022
Master of Business Studies (MBS) - Accounting
National University of Bangladesh
Bangladesh06.2007
Skills
- Planning
- Time management
- Communication
- Problem solving
- Sales Analysis and Strategic planning
- Leadership skill
- Decision Making
- Delegation
- Team Management
- Motivating
- Customer Needs Assessments
- Customer Relationships
Timeline
Meat Associate
Walmart
09.2018 - Current
Supervisor
Tim Hortons
01.2018 - 08.2018
Team Member
Tim Hortons
11.2016 - 12.2017
Training Received in Banking
ONE Bank Ltd, Bangladesh
01.2013 - 08.2013
Associate Customer Service Officer
ONE Bank Ltd, Bangladesh
07.2012 - 10.2016
Post Secondary Diploma - Financial Services
Centennial College
Master of Business Studies (MBS) - Accounting
National University of Bangladesh
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