Ronald Cratty
2380 Belmont Ave Long Beach
Summary
Dynamic Security Supervisor with a proven track record at Allied Universal Security Services, excelling in CCTV monitoring and emergency response. Expert in staff management and training, successfully reducing theft incidents through vigilant surveillance and effective team leadership. Committed to maintaining a safe environment while delivering exceptional service and fostering positive relationships.
Overview
2025
2025
years of professional experience
Work History
Security Supervisor
Allied Universal Security Services
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
Geek Squad Agent
Best Buy, Geek Squad
02.2008 - 04.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
General Studies
Covina High
Covina, CA07.1980
Skills
- CCTV monitoring and surveillance
- Staff management and team leadership
- Security personnel training and development
- Emergency response procedures
- Daily incident reporting
- Safety and security regulations
Timeline
Geek Squad Agent
Best Buy, Geek Squad
02.2008 - 04.2024
Security Supervisor
Allied Universal Security Services
General Studies
Covina High
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