Ron Cooley
Amherstview
Summary
Accomplished Manager at EB Games / GameStop, adept in service excellence and effective team leadership. Spearheaded initiatives that significantly enhanced customer satisfaction and financial performance, leveraging skills in CRM and strategic goal setting. Excelled in fostering employee productivity and engagement, with a keen focus on achieving business growth through meticulous risk assessment and marketing strategies.
Overview
26
26
years of professional experience
Work History
Manager
Eb Games / Gamestop
03.1999 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Certificate - Human Resources
St. Lawrence College
Kingston. Ontario05-1991
Skills
- Service Excellence
- Effective Team Leadership
- Time management
- Decision-making
- Verbal and written communication
- Employee Training
- Task delegation
- Strategic Goal Setting
- Customer relationship management (CRM)
- Sales management
- Performance evaluations
- Marketing
- Risk Assessment
Accomplishments
- Supervised team of 7 staff members.
- Achieved the 3rd national store ranking for sales the past 2 years. As well as 5th for Gross Margin to plan
- won the Inspirational Leadership award in 2018
- Have been an EB Games Allstar 12 times in the past 25 years
Languages
English
Full Professional
Timeline
Manager
Eb Games / Gamestop
03.1999 - Current
Certificate - Human Resources
St. Lawrence College
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