Ronald Agustin
Calgary,AB
Overview
13
13
years of professional experience
Work History
Manager
Tim Hortons
09.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Courier
FedEx
11.2015 - 09.2023
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
Supervisor
Tim Hortons
12.2011 - 03.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
Bachelor of Science - Payroll And Accounting
East West College
Calgary, AB06.2020
Bachelor of Science - Education
Divine Word College of Laoag
Laoag City Philippines03.2006
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Cross-Functional Teamwork
- Operations Management
- Business Administration
Languages
English
Full Professional
Timeline
Manager
Tim Hortons
09.2023 - Current
Courier
FedEx
11.2015 - 09.2023
Supervisor
Tim Hortons
12.2011 - 03.2019
Bachelor of Science - Payroll And Accounting
East West College
Bachelor of Science - Education
Divine Word College of Laoag
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