Passionate and customer-focused professional with a proven track record of exceeding service expectations and driving sales in fast-paced environments. Skilled in building strong customer relationships, identifying their needs, and delivering tailored solutions that enhance satisfaction. Highly motivated to contribute my expertise in communication, problem-solving, and team collaboration to deliver exceptional service and achieve organizational goals. Eager to bring my skills to a dynamic customer-facing role where I can continue to make an impact and grow.
Delivered exceptional customer service by ensuring each customer’s order was accurately prepared and served promptly, fostering positive customer experiences.
• Addressed customer inquiries with a friendly and professional demeanor, providing clear information about menu items and promotions.
• Proactively resolved customer concerns and complaints, maintaining a calm and solutions-oriented approach to ensure satisfaction.
• Built strong customer relationships by remembering regular customers’ preferences, offering tailored suggestions, and encouraging repeat business.
• Assisted customers with product selection and upsold additional items, contributing to increased sales and customer satisfaction.
• Ensured a clean, safe, and welcoming environment for all customers, consistently adhering to sanitation and safety standards.
• Worked effectively with the team to maintain a smooth workflow during peak hours, ensuring timely service and minimizing wait times for customers.
• Promoted loyalty programs and new menu items, driving customer engagement and enhancing the overall dining experience.
Delivered top-quality meals while also focusing on excellent customer service, providing prompt and accurate order fulfillment.
• Played a key role in customer satisfaction by addressing customer feedback and ensuring immediate corrective action when necessary.
• Assisted the sales team in upselling menu items and promoting limited-time offers, contributing to increased revenue.
• Ensured that the kitchen was organized and well-stocked to support smooth service and high customer satisfaction.
• Trained new team members, emphasizing the importance of customer interactions and maintaining high service standards.
Produced excellent food quality and presentation within target timeframes.
• Replenished food line ingredients and materials when running low.
• Covered kitchen needs at station, filled in for absent team members and brought cooks up to speed.
• Minimized waste by adhering to kitchen procedure.
• Collaborated with front- and back-of-house team members to avoid service delays.
• Followed proper sanitation practices to maximize safety and prevent cross-contamination.
• Restocked and prepared stations to support kitchen operations.
Demonstrated sound knowledge of Good Manufacturing Practices (GMP)s and operational processes.
• Paid high attention to detail to minimize production scrap.
• Trained new joiners on machinery operation.
• Examined and sorted defected output for further processing.
• Adjusted machines based on job specifications.
• Maintained clean work area to foster optimal safety and production.
• Operated various machines to manufacture parts and products.
Exceptional Customer Service: Skilled in engaging customers, understanding their needs, and delivering personalized experiences
Sales Excellence: Experienced in upselling, cross-selling, and meeting or exceeding sales goals
Problem Solving: Quickly identifies issues and resolves them to ensure customer satisfaction
Effective Communication: Strong verbal and written communication skills, capable of conveying information clearly and professionally
Relationship Building: Adept at cultivating long-term customer relationships through trust, respect, and follow-through
Multitasking & Efficiency: Demonstrated ability to manage multiple tasks effectively in a fast-paced, dynamic environment
Team Collaboration: Committed to collaborating with colleagues to achieve common goals and drive success