Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ronak Patel

North Bay,ON

Summary

Passionate and customer-focused professional with a proven track record of exceeding service expectations and driving sales in fast-paced environments. Skilled in building strong customer relationships, identifying their needs, and delivering tailored solutions that enhance satisfaction. Highly motivated to contribute my expertise in communication, problem-solving, and team collaboration to deliver exceptional service and achieve organizational goals. Eager to bring my skills to a dynamic customer-facing role where I can continue to make an impact and grow.

Overview

5
5
years of professional experience

Work History

Cook/Customer Support

Dairy Queen
09.2024 - Current

Delivered exceptional customer service by ensuring each customer’s order was accurately prepared and served promptly, fostering positive customer experiences.

• Addressed customer inquiries with a friendly and professional demeanor, providing clear information about menu items and promotions.

• Proactively resolved customer concerns and complaints, maintaining a calm and solutions-oriented approach to ensure satisfaction.

• Built strong customer relationships by remembering regular customers’ preferences, offering tailored suggestions, and encouraging repeat business.

• Assisted customers with product selection and upsold additional items, contributing to increased sales and customer satisfaction.

• Ensured a clean, safe, and welcoming environment for all customers, consistently adhering to sanitation and safety standards.

• Worked effectively with the team to maintain a smooth workflow during peak hours, ensuring timely service and minimizing wait times for customers.

• Promoted loyalty programs and new menu items, driving customer engagement and enhancing the overall dining experience.

Line Cook

Pizza Hut
09.2022 - 01.2024

Delivered top-quality meals while also focusing on excellent customer service, providing prompt and accurate order fulfillment.

• Played a key role in customer satisfaction by addressing customer feedback and ensuring immediate corrective action when necessary.

• Assisted the sales team in upselling menu items and promoting limited-time offers, contributing to increased revenue.

• Ensured that the kitchen was organized and well-stocked to support smooth service and high customer satisfaction.

• Trained new team members, emphasizing the importance of customer interactions and maintaining high service standards.

Cook

Wendys
05.2022 - 09.2022

Produced excellent food quality and presentation within target timeframes.

• Replenished food line ingredients and materials when running low.

• Covered kitchen needs at station, filled in for absent team members and brought cooks up to speed.

• Minimized waste by adhering to kitchen procedure.

• Collaborated with front- and back-of-house team members to avoid service delays.

• Followed proper sanitation practices to maximize safety and prevent cross-contamination.

• Restocked and prepared stations to support kitchen operations.

Machinist

Apar Industries
09.2020 - 04.2022

Demonstrated sound knowledge of Good Manufacturing Practices (GMP)s and operational processes.

• Paid high attention to detail to minimize production scrap.

• Trained new joiners on machinery operation.

• Examined and sorted defected output for further processing.

• Adjusted machines based on job specifications.

• Maintained clean work area to foster optimal safety and production.

• Operated various machines to manufacture parts and products.

Education

College Diploma - Logistics And Supply Chain Management

Canadore College of Applied Arts And Technology
North Bay
01.2025

College Diploma - Project Management

Canadore College of Applied Arts And Technology
North Bay
05.2023

Bachelors Of Engineering - Mechanical Engineering

Gujarat Technical University
Ahmedabad
08.2021

Skills

    Exceptional Customer Service: Skilled in engaging customers, understanding their needs, and delivering personalized experiences

    Sales Excellence: Experienced in upselling, cross-selling, and meeting or exceeding sales goals

    Problem Solving: Quickly identifies issues and resolves them to ensure customer satisfaction

    Effective Communication: Strong verbal and written communication skills, capable of conveying information clearly and professionally

    Relationship Building: Adept at cultivating long-term customer relationships through trust, respect, and follow-through

    Multitasking & Efficiency: Demonstrated ability to manage multiple tasks effectively in a fast-paced, dynamic environment

    Team Collaboration: Committed to collaborating with colleagues to achieve common goals and drive success

Languages

English
Full Professional

Timeline

Cook/Customer Support

Dairy Queen
09.2024 - Current

Line Cook

Pizza Hut
09.2022 - 01.2024

Cook

Wendys
05.2022 - 09.2022

Machinist

Apar Industries
09.2020 - 04.2022

College Diploma - Logistics And Supply Chain Management

Canadore College of Applied Arts And Technology

College Diploma - Project Management

Canadore College of Applied Arts And Technology

Bachelors Of Engineering - Mechanical Engineering

Gujarat Technical University
Ronak Patel