Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
CustomerServiceRepresentative

Ronak Patel

Stouffville,ONTARIO

Summary

3 years experience in IT administration with expertise in hardware and IoT architecture, cloud-based software and system management, mainframe server-network infrastructure, and data center infrastructure and R&D lab. Working knowledge of BIOS, registry, and Windows recovery environments for resolving Windows/Linux/ESXI OS issues.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work History

Level-2 Desktop and Network Technician

SBE Canada
07.2021 - 11.2022
  • Provide IT support through call, email, remote or onsite for AD, office 365, servers, desktops, laptops, Raspberry Pis, IoT peripherals, printers, scanners, etc.
  • Our network support includes Cisco switches, routers, DHCP, DNS, VPN, VoIP, LAN, WAN, and firewalls.
  • Defining and deploying virtual networks via VMware and HyperV, as well as troubleshooting server-related issues and outages.
  • Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.
  • Troubleshot hardware and software to determine and rectify network problems.
  • Performed necessary maintenance to support network availability.
  • Installed cabling, wireless routers and telephone systems for data communications networks.
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.
  • Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.

Tech IT Assistant

Herzing college
01.2020 - 05.2021
  • Log requests/incidents regarding hardware, software, and networking through inbound calls and emails using the ESMT ticketing system.
  • Onboard/configure/troubleshoot IOS, Android, and networking software using microsoft Intune platform
  • Asset management- maintain inventory of hardware, software, and licenses of 200+ employees using MS Excel Macro.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Bachelor of Science - Information And Computer Systems

Gujarat Technological University
India
05.2017

Associate of Science - Micro-Computing And Networking

Herzing Collage
10.2018 - 02.2021

Skills

  • Network Engineering
  • User Training
  • Regulatory Policy Enforcement
  • Wide Area Network (WAN)
  • Voice over Internet Protocol (VoIP)
  • Networking Hardware Installation
  • Network Infrastructure Updates
  • Ticket Management
  • CISCO Installations
  • Switches and Routers
  • LAN and WAN Configurations
  • Failure Resolution
  • Network Configuration
  • Network Troubleshooting
  • Wireless Area Network (WAN) Architecture
  • Helpdesk Administration
  • Hardware and Software Monitoring
  • WAN Optimization
  • New Employee Training

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Level-2 Desktop and Network Technician

SBE Canada
07.2021 - 11.2022

Tech IT Assistant

Herzing college
01.2020 - 05.2021

Associate of Science - Micro-Computing And Networking

Herzing Collage
10.2018 - 02.2021

Bachelor of Science - Information And Computer Systems

Gujarat Technological University

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Ronak Patel