Ronak Ahmadpor

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed customer service policies and procedures to meet and exceed industry service standards.

• Facilitated new patient prescriptions, refills and prescription pre-authorizations.
• Used electronic systems to enter provider orders and retrieve test results.
• Kept track of important deadlines, ensuring timely renewal of licenses and certifications for clinic staff members as needed.
• Ensured patient privacy by adhering to HIPAA regulations in all recordkeeping tasks.
• Provided exceptional customer service, addressing patient inquiries promptly and professionally via phone or email correspondence.
• Contributed to a welcoming environment by greeting patients warmly upon arrival at the clinic.
• Prepared examination rooms before each appointment by stocking necessary supplies and sanitizing surfaces per established guidelines.
• Promoted a positive workplace culture by collaborating effectively with colleagues across various departments within the clinic setting.
• Processed insurance claims accurately, expediting reimbursement for both patients and the clinic.
• Enhanced patient satisfaction by providing efficient check-in and check-out processes.
• Processed forms required for insurance approvals for scheduled procedures and office visits.
• Coordinated appointment scheduling, effectively managing a high volume of daily patient visits.
• Improved clinic efficiency by organizing and maintaining supplies inventory to meet daily operational needs.

• Coordinated group trips effectively resulting in successful outings which increased referrals from satisfied customers.
• Contributed to revenue growth by upselling additional services such as excursions, insurance, or upgraded accommodations.
• Maximized sales opportunities by promoting exclusive offers, seasonal discounts, or package deals to clients during interactions.
• Maintained accurate records of client bookings, payments, and special requests for efficient processing.
• Developed comprehensive travel brochures highlighting various packages catered towards diverse clientele needs.

Increased repeat business by building strong relationships with clients and providing personalized service.