Summary
Overview
Work History
Education
Skills
Personal Hobbies
Languages
Interests
Timeline
DeliveryDriver

Rona Mergahi

Sainte-anne-de-Prescott,Canada

Summary

I am a motivated and hardworking individual looking to obtain a full time position , where I can utilize my skills and expertise. I am capable and willing to work as a team member or individually ,whichever is required. I am able to communicate fluently with the customers and speaking foreign languages when needed (English,Assyrian,Arabic).

Overview

7
7
years of professional experience

Work History

Delivery Driver

FedEx
07.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.

Customer Service, Cashier, Floor Clerk

IHL Services
04.2023 - 07.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Floor Clerk

Shoppers Drug Mart
11.2022 - 04.2023
  • Streamlined operations by utilizing modern inventory software systems for accurate tracking of stock levels.
  • Maintained a clean work environment by performing routine cleaning tasks, reducing workplace hazards and promoting employee safety.
  • Minimized loss due to theft or damage by monitoring security cameras regularly and adhering to strict entry regulations for authorized personnel only.
  • Demonstrated adaptability by performing a range of tasks, including data entry, inventory control, and customer assistance when necessary.

Customer Service,cashier

MacDonalds
10.2020 - 11.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Cashier, Customer Service

Pita Land
11.2019 - 09.2020

Cashier, Stock Worker

Dollarama
06.2019 - 11.2019

Cashier, Customer Service and Baker

Tim Hortons
01.2018 - 04.2019

Education

High school diploma -

ESLC English classes -

High school diploma -

Dr. Bette. Stephenson For Learning
03.2025

Skills

  • Leadership
  • Communication
  • Organization
  • Time Management
  • Professionalism
  • Efficiency
  • Attention to Detail
  • Teamwork
  • Adaptability
  • Multitasking
  • Customer Service
  • Physical Fitness
  • Willingness to Learn
  • Baking
  • Cake Decorating
  • Recipe Creation
  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • Time management skills
  • Loading and unloading
  • GPS and route planning
  • Route management
  • GPS navigation
  • Heavy lifting
  • Order picking and processing
  • Map reading and navigation skills
  • GPS operation
  • Vehicle cleaning and maintenance
  • Delivery scheduling
  • Stocking and inventory
  • Shipping and packaging
  • Complex Problem-solving
  • Cargo handling
  • Route planning
  • Safe driver training
  • Vehicle inspection
  • Dispatch communication
  • Client relationship management
  • Documentation and reporting
  • Order verification
  • Equipment operation
  • Vehicle maintenance
  • Pre-trip and Post-trip inspections
  • Advanced planning
  • Route logs
  • Inventory management
  • FLUENT IN English,Assyrian,Arabic
  • Payment collection
  • Mileage tracking
  • Lifts up to 80 pounds

Personal Hobbies

  • I like to sing, listen to music and socialize with friends.
  • I enjoy swimming and watching movies with friends.
  • On my free time I like to go out with friends.

Languages

English
Full Professional
Arabic
Native or Bilingual

Interests

  • Baking
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Cooking
  • Learning new cooking techniques and expanding my culinary skills
  • Cake Decorating
  • Personal Development and Self-Improvement
  • Learning new languages,such as French and Bulgarian

Timeline

Delivery Driver

FedEx
07.2024 - Current

Customer Service, Cashier, Floor Clerk

IHL Services
04.2023 - 07.2024

Floor Clerk

Shoppers Drug Mart
11.2022 - 04.2023

Customer Service,cashier

MacDonalds
10.2020 - 11.2022

Cashier, Customer Service

Pita Land
11.2019 - 09.2020

Cashier, Stock Worker

Dollarama
06.2019 - 11.2019

Cashier, Customer Service and Baker

Tim Hortons
01.2018 - 04.2019

ESLC English classes -

High school diploma -

High school diploma -

Dr. Bette. Stephenson For Learning

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Rona Mergahi