RONA MANANSALA
Swift Current,Sk
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Motel Front Desk Clerk
Skyview Motel Swift Current
08.2022 - Current
- Welcome guest upon their arrival, verify reservations and assign rooms
- Developed and maintained positive relationships with guests for satisfaction.
- Respond to guest complaints in a timely and professional manner.
- Handled high-pressure situations calmly and effectively, resolving any issues that arose during busy periods.
- Maintained accurate records of guest reservations, payments, and room assignments to ensure a seamless experience for all parties involved.
- Managed inventory of supplies at the front desk, ordering new items when necessary to keep operations running smoothly.
- Processed financial transactions accurately, balancing cash drawer at the end of each shift as part of nightly audit procedures.
- Collaborated with housekeeping staff to ensure rooms were prepared for incoming guests in a timely manner.
Food Service Supervisor
Tim hortons Downtown
09.2019 - Current
- Ensure that the food and service meet quality control standards
- Supervise and maintain the smooth operation of the store specially when the manager is not around
- Provide prompt courteous customer service
- Directly reporting to the manager any major concerns with regards to operation
- Maintain operational excellence in terms of service, hospitality, product quality and cleanliness of the restaurant
- Interact effectively with customer to identify and resolve customer service issue
- Fully cross trained for every job in the store such as calibration of our machine (creamer, sugar dispense and coffee brewer
- Responsible for counting end day shift sales when manager is not around
- Helping the management to achieve targets and goals in terms of speed of service and steritech audit.
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Assistant Manager
Chocolat N Spice Pte.Ltd
09.2015 - 04.2019
- Follow all inventory control procedures to maximize product freshness, quality, turnover, and availability for maximum sales
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Provide prompt courteous customer service and professionally resolve customer issues
- Responsible for achieving the highest level of food Quality, service, cleanliness and sanitation standards
- Overseeing and preparing of food according to standards
- Perform daily cashiering and closing shift counter.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Office Administration -
East West College
Calgary, AB04.2023
Bachelor of Science in Business Administration major in Banking in Finance -
PHILIPPINE SCHOOL OF BUSINESS ADMINISTRATION
01.2002
Skills
- Guest Relations
- Invoicing and Billing
- Customer Service
- Complaint Handling
- Basic accounting
- Credit and cash payments
- Administrative Skills
- Computer Skills
- Data Entry
Certification
I hereby certify that the above information is true and correct to the best of my knowledge.
References
- Jay R Dungca, Manager, Tim hortons, Downtown, 3067412246
- Jeff Liu, Skyview Motel owner 3067508863
Languages
English
Full Professional
Timeline
Motel Front Desk Clerk
Skyview Motel Swift Current
08.2022 - Current
Food Service Supervisor
Tim hortons Downtown
09.2019 - Current
Assistant Manager
Chocolat N Spice Pte.Ltd
09.2015 - 04.2019
Office Administration -
East West College
Bachelor of Science in Business Administration major in Banking in Finance -
PHILIPPINE SCHOOL OF BUSINESS ADMINISTRATION
I hereby certify that the above information is true and correct to the best of my knowledge.
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