Rona Aldos
Red Deer,Canada
Summary
Customer-focused financial services professional with experience in loan processing, financial verification, payroll administration, and customer relationship management. Currently working as a Loan Specialist at Speedy Cash assisting customers with financial applications, reviewing income documentation, and assessing loan eligibility. Strong communication skills, attention to detail, and ability to handle confidential financial information. Seeking an opportunity to grow within the banking industry.
Overview
11
11
years of professional experience
Work History
Loan Specialist (Work From Home)
Speedy Cash
Canada
07.2025 - Current
- Review and process customer loan applications and financial documents.
- Verify income, employment, and bank statements.
- Assess lending eligibility and follow company lending guidelines.
- Explain loan terms and financial products to customers.
- Maintain compliance with financial policies and procedures.
- Provide professional customer service and resolve account concerns.
Payroll / Customer Experience Manager
McDonald's
Singapore
10.2014 - 03.2024
- Managed employee payroll processing and maintained payroll records.
- Supervised staff scheduling and daily operations.
- Ensured high customer satisfaction and handled customer concerns.
- Managed daily cash handling and financial balancing.
- Trained employees on customer service standards and procedures.
Education
Bachelor - Mass Communication
Skills
- Customer Relationship Management
- Financial Services & Loan Processing
- Income & Employment Verification
- Cash Handling & Financial Transactions
- Payroll Administration
- Risk Assessment
- Communication & Problem Solving
- Microsoft Office
Languages
English
Professional Working
Timeline
Loan Specialist (Work From Home)
Speedy Cash
07.2025 - Current
Payroll / Customer Experience Manager
McDonald's
10.2014 - 03.2024