Rona Aldos
Prince Albert,SK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
A&W Member
A W RESTAURANTS
06.2023 - Current
- Collaborated with team members to ensure a seamless workflow and maintain production deadlines.
- Contributed to a positive work environment by maintaining a clean and organized workspace at all times.
- Participated in ongoing training opportunities to remain current on new techniques, tools, equipment, and industry best practices related to mending services.
- Served food and beverages promptly with focused attention to customer needs.
Duty Manager / Customer Experience Manager
McDonalds Corporation
10.2007 - 06.2023
- Handling team conflicts, Streamlining Operations, Hiring and on-boarding new employees, Ensuring and measuring guest satisfaction, Managing Inventory, Managing Payroll
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Branch Manager
Max's Restaurant
01.2005 - 01.2007
- Embodies general management administration customer services humanresources, supply chain & procurement, health and safety, compliance, accounting & marketing- all rolled into one.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Selling Manager
Robinsons Supermarket
01.2004 - 01.2005
- In charge of handling various operational aspects such as managing inventories, recruiting staff, budgeting, enforcing safety policies, ordering products and analyzing sales performance.
- Ensured compliance with all health, safety, and legal regulations to maintain a safe shopping experience for customers.
- Developed strong relationships with vendors to secure favorable pricing and timely deliveries of products.
- Optimized store layout for increased foot traffic flow, resulting in higher sales conversion rates.
Store Manager
Cindys Food Corporation
01.2000 - 01.2004
- Scheduling, Deployment & Shift Management, Ordering/Receiving Goods, Hiring & Training / Orientation / Staff Discipline and Performance, Opening / Closing Sales, Outlet Administration Duties
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Marketing Assistant
Crown Asia Philippines
01.1999 - 01.2000
- Assure competitiveness of the product, promo, place of distribution, and price of marketing
- Understanding business objectives and designing surveys to discover prospective customer's preferences.
Education
Computer Literacy -
Informatics International
01.2006
Bachelor of Mass Communication -
Far Eastern University
01.1999
Profile Details
Highly-motivated, deadline committed goal driven Manager with over 20 years of experience under Retail and Food and Beverage, managing a high-quality and fast-paced environment. Ability to train staff to the highest standards of customer service, ensuring increased customer satisfaction, reduced staff turnover rates, and a rise in sales through up-selling techniques.
Hobbies and Interests
Playing Tennis
Languages
English
Professional Working
Timeline
A&W Member
A W RESTAURANTS
06.2023 - Current
Duty Manager / Customer Experience Manager
McDonalds Corporation
10.2007 - 06.2023
Branch Manager
Max's Restaurant
01.2005 - 01.2007
Selling Manager
Robinsons Supermarket
01.2004 - 01.2005
Store Manager
Cindys Food Corporation
01.2000 - 01.2004
Marketing Assistant
Crown Asia Philippines
01.1999 - 01.2000
Computer Literacy -
Informatics International
Bachelor of Mass Communication -
Far Eastern University
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