Ron Sardinha
Summary
Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.
36 years of highly knowledgeable expertise in fascia and assembly plants mainly in the paint department with downdraft or cross draft booths. Very knowledgeable in air supply maintenance systems, paint exhaust systems, phosphate and e-coat systems and general housekeeping
Overview
20
20
years of professional experience
Work History
Industrial Service Supervisor
Team Industrial Services
07.2004 - 04.2024
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Completed bi-weekly payroll for [Number] employees.
Education
Bachelor of Science - Metalurgical
Universidad De Oriente
Caracas VenezuelaSkills
- Technical knowledge
- Understanding of budgeting
- Complaint Handling
- Task Delegation
- Workforce Planning
- Service Delivery
- Microsoft Outlook
- Staff Training
- Microsoft Excel
- Project management abilities
- Scheduling
- Client Relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Industrial Service Supervisor
Team Industrial Services
07.2004 - 04.2024
Bachelor of Science - Metalurgical
Universidad De Oriente
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