Ronald Polania
Kitchener,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Fluent in speaking Spanish and Portuguese. Looking to transition into a career which aligns with desire to serve faith and community.
Overview
24
24
years of professional experience
Work History
President
Ingenious Solutions
08.2014 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Employed prompt decision-making and in-depth research to resolve issues.
- Built and deployed smart and low voltage systems for customer needs
Regional Manager
SC360
08.2006 - 08.2014
- Established and maintained operational standards for 2 locations (KW and London).
- Supervised staff to optimize brand expansion initiatives and productivity.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve KPI results.
Trainer/Lead
Arvato Services
02.2003 - 08.2006
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
Photo Lab Technician
Zehrs Markets
07.2002 - 07.2003
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
IT Technical Support Specialist
Wilmot Technologies Inc.
01.2000 - 09.2002
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
No Degree - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON09.2013
Certificate - Entrepreneurship And Small Business
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON01.2012
Diploma - Electronics Engineering Technician
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON09.1999
Skills
- Account Management
- Issue Resolution
- Team Leadership
- Fleet Management
- Safety Protocols
- Staff Management
- Project Management
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
French
Elementary
Volunteer
Jesus with Love
WMB Church, Waterloo, ON
Alpha Group Leader
WMB Church, Kitchener, ON
Interpreter/Translator
COMPASS, Kitchener, ON
Timeline
President
Ingenious Solutions
08.2014 - Current
Regional Manager
SC360
08.2006 - 08.2014
Trainer/Lead
Arvato Services
02.2003 - 08.2006
Photo Lab Technician
Zehrs Markets
07.2002 - 07.2003
IT Technical Support Specialist
Wilmot Technologies Inc.
01.2000 - 09.2002
No Degree - Project Management
Conestoga College Institute of Technology And Advanced Learning
Certificate - Entrepreneurship And Small Business
Conestoga College Institute of Technology And Advanced Learning
Diploma - Electronics Engineering Technician
Conestoga College Institute of Technology And Advanced Learning
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