Ron Pilla
Brampton,ON
Summary
Dynamic E-commerce & Outreach Specialist with a proven track record at Marketgrow LLC, excelling in customer engagement and data analysis. Leveraged CRM tools to enhance sales cycles, achieving a 15% conversion rate. Skilled in coordinating outreach plans and fostering client relationships, driving significant growth in team performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
E-commerce & Outreach Specialist
Marketgrow LLC
01.2022 - Current
- Conducted outbound calls and email campaigns to a pipeline of warm and cold leads, primarily small business owners in the e-commerce space.
- Clearly articulated the value of digital marketing services, including SEO and Google Ads management, leading to a 15% conversion rate from initial contact to scheduled consultation.
- Utilized CRM tools (HubSpot) to meticulously track interactions, follow up on inquiries, and manage the sales cycle from initial contact to close.
- Consistently met and exceeded weekly activity targets, contributing to a 20% increase in quarterly team sales.
Customer Success Representative
TechStyle Fashion Group
06.2020 - 12.2021
- Managed customer accounts and provided proactive support, resolving issues and ensuring client retention for a subscription-based e-commerce company.
- Identified upselling opportunities by understanding customer needs, resulting in a 10% increase in average account value.
- Developed strong phone and communication skills by handling a high volume of customer interactions daily.
Education
Bachelor of Science - Digital Marketing
National University
Philippines01-2020
Skills
- Coordinating local events
- Data analysis
- Project outreach plans
- Experience with Salesforce
Languages
English
Native or Bilingual
French
Elementary
Certification
- Digital Marketing & Ecommerce Specialist, Google - 2025
Timeline
E-commerce & Outreach Specialist
Marketgrow LLC
01.2022 - Current
Customer Success Representative
TechStyle Fashion Group
06.2020 - 12.2021
Bachelor of Science - Digital Marketing
National University