Ron Pilla
Brampton,ON
Summary
Dynamic E-commerce & Outreach Specialist with a proven track record at Marketgrow LLC, excelling in customer engagement and data analysis. Leveraged CRM tools to enhance sales cycles, achieving a 15% conversion rate. Skilled in coordinating outreach plans and fostering client relationships, driving significant growth in team performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
E-commerce & Outreach Specialist
Marketgrow LLC
01.2022 - Current
- Conducted outbound calls and email campaigns to a pipeline of warm and cold leads, primarily small business owners in the e-commerce space.
- Clearly articulated the value of digital marketing services, including SEO and Google Ads management, leading to a 15% conversion rate from initial contact to scheduled consultation.
- Utilized CRM tools (HubSpot) to meticulously track interactions, follow up on inquiries, and manage the sales cycle from initial contact to close.
- Consistently met and exceeded weekly activity targets, contributing to a 20% increase in quarterly team sales.
Customer Success Representative
TechStyle Fashion Group
06.2020 - 12.2021
- Managed customer accounts and provided proactive support, resolving issues and ensuring client retention for a subscription-based e-commerce company.
- Identified upselling opportunities by understanding customer needs, resulting in a 10% increase in average account value.
- Developed strong phone and communication skills by handling a high volume of customer interactions daily.
Education
Bachelor of Science - Digital Marketing
National University
Philippines01-2020
Skills
- Coordinating local events
- Data analysis
- Project outreach plans
- Experience with Salesforce
Languages
English
Native or Bilingual
French
Elementary
Certification
- Digital Marketing & Ecommerce Specialist, Google - 2025
Timeline
E-commerce & Outreach Specialist
Marketgrow LLC
01.2022 - Current
Customer Success Representative
TechStyle Fashion Group
06.2020 - 12.2021
Bachelor of Science - Digital Marketing
National University
Similar Profiles
Ida BeachyIda Beachy
Office Manager/Head Bookkeeper at Sunnybrook Excavating LLC, RHL Logistics LLC, Denny's Trucking LLCOffice Manager/Head Bookkeeper at Sunnybrook Excavating LLC, RHL Logistics LLC, Denny's Trucking LLC
Kimberlie PriserKimberlie Priser
Senior Loan Processor at Acrisure Mortgage, LLC Fka FBC Mortgage, LLCSenior Loan Processor at Acrisure Mortgage, LLC Fka FBC Mortgage, LLC
CHAZ WOODCHAZ WOOD
Owner/Project Manager at Residential Recovery LLC/Holistic Homes LLCOwner/Project Manager at Residential Recovery LLC/Holistic Homes LLC
Upneet LubanaUpneet Lubana
Senior Fund Administrator, Hedge Funds at SS&C Technologies. IncSenior Fund Administrator, Hedge Funds at SS&C Technologies. Inc
JAIDEN PABLAJAIDEN PABLA
Customer Technical Support at RogersCustomer Technical Support at Rogers