Customer service /construction manager
Pioneer pools
Kingston, Ontario
- Managed construction schedules and coordinated subcontractor activities on site.
- Implemented safety protocols and ensured compliance with regulations and standards.
- Supervised project teams to achieve timely completion of pool installations, repair and maintenance.
- Addressed customer concerns and rectified issues.
- Assisted in sales and managed showroom and displays.
- Delivered and set up pools, hot tubs, pool tables,exercise equipment and related merchandise.
- Ensured store front and property to ensure a safe, inviting and professional appearance were consistently maintained.
- Collaborated with other departments to enhance overall customer experience.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Implemented company processes to effectively resolve customer service issues.
- Maintained an up-to-date knowledge base of products, services, pricing information, processes.
- Collaborated with other departments to ensure that customers' needs were met within established timelines.
- Assisted customers with inquiries and product information effectively.
- Resolved customer complaints through active listening and problem-solving techniques.
- Collaborated with team members to enhance customer service strategies.
- Maintained up-to-date knowledge of products and services offered by the company.
- Facilitated communication between departments to ensure customer needs were met efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.