Ron Johnstone
Toronto ,ON
Summary
With a proven track record at Moores Clothing For Men, I excel in delivering personalized tailoring services that significantly enhance customer satisfaction. Skilled in both sewing and client relations, I have successfully trained teams to improve sales through exceptional fitting and alteration advice, demonstrating a unique blend of technical expertise and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Tailor
Moores Clothing For Men
11.2014 - Current
- Enhanced customer satisfaction by providing personalized tailoring services for mens clothing
- Developed customer trust by consistently delivering superior quality alterations, within promised timelines.
- Provided high quality alterations for mens apparel.
- Fitting clients for Custom suits as well as completing alterations from off the rack to enhance the look , fit ,and feel of the garment for the client.
- Trained the sales team, to ensure proper fittings were completed to ensure client satisfaction performance with the sales team.
- Meeting with clients on the sales floor to offer advise on the correct alterations that could be done to enhance the garment and to generate sales revenue for the alterations department while creating client satisfaction.
- Training new staff to ensure the consistency of the expectation of the brand.
Master Tailor
Brooks Brothers
04.2014 - 11.2014
- In control of the operation of the tailor shop in the new flagship location.
- Responsible for the staffing and supervision of the junior tailors.
- Tracking the supplies, completions the supply order as needed for the operation of the tailor sho.
- Revenue tracking of the metrics for the tailor shop.
- Liaison to senior management to report the operations and proactivity of the tailor shop.
- Enhanced customer satisfaction by providing personalized tailoring services for mens clothing
- Developed customer trust by consistently delivering superior quality alterations, within promised timelines.
- Provided high quality alterations for mens apparel.
- Fitting clients for Custom suits as well as completing alterations from off the rack to enhance the look , fit ,and feel of the garment for the client.
- Trained the sales team, to ensure proper fittings were completed to ensure client satisfaction performance with the sales team.
- Meeting with clients on the sales floor to offer advise on the correct alterations that could be done to enhance the garment and to generate sales revenue for the alterations department while creating client satisfaction.
- Training new staff to ensure the consistency of the expectation of the brand.
Tailor
Moores Clothing For Men
06.2012 - 04.2014
- Enhanced customer satisfaction by providing personalized tailoring services for mens clothing
- Developed customer trust by consistently delivering superior quality alterations, within promised timelines.
- Provided high quality alterations for mens apparel.
- Fitting clients for Custom suits as well as completing alterations from off the rack to enhance the look , fit ,and feel of the garment for the client.
- Trained the sales team, to ensure proper fittings were completed to ensure client satisfaction performance with the sales team.
- Meeting with clients on the sales floor to offer advise on the correct alterations that could be done to enhance the garment and to generate sales revenue for the alterations department while creating client satisfaction.
- Training new staff to ensure the consistency of the expectation of the brand.
Store Manager / Master Tailor
Stich It Canada
05.2010 - 06.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.Enhanced customer satisfaction by providing personalized tailoring services for mens clothing
- Developed customer trust by consistently delivering superior quality alterations, within promised timelines.
- Provided high quality alterations for mens apparel.
- Fitting clients for Custom suits as well as completing alterations from off the rack to enhance the look , fit ,and feel of the garment for the client.
- Trained the sales team, to ensure proper fittings were completed to ensure client satisfaction performance with the sales team.
- Meeting with clients on the sales floor to offer advise on the correct alterations that could be done to enhance the garment and to generate sales revenue for the alterations department while creating client satisfaction.
- Training new staff to ensure the consistency of the expectation of the brand.
Education
No Degree - Custom Fashion Design
Georgette Parisian Institute
Vienna, AustriaSkills
- Sewing
- Hand Stitching
- Fittings
- Dressmaking
- Mens suits and apparels
- Custom fitting
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Tailor
Moores Clothing For Men
11.2014 - Current
Master Tailor
Brooks Brothers
04.2014 - 11.2014
Tailor
Moores Clothing For Men
06.2012 - 04.2014
Store Manager / Master Tailor
Stich It Canada
05.2010 - 06.2012
No Degree - Custom Fashion Design
Georgette Parisian Institute