Ron Francis
Ladysmith,BC
Summary
My background includes being an avid DIY person. Doing home repairs and renovations Plumbing heating, electrical, painting wood working and have an extensive home shop.
Proven professional with a track record of enhancing customer satisfaction at Home Depot through expert tool recommendations and adept problem-solving. Demonstrates exceptional reliability and safety protocol adherence, with a clean driving record from Adesa Auto Auctions. Skilled in both team collaboration and independent work, ensuring timely and efficient project completion.
Overview
11
11
years of professional experience
Work History
Manager
Saltair Pub
Chemainus, BC
01.2024 - 12.2024
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Tool Rental Associate
Home Depot
Surrey BC, Richmond BC, Barrie Ont.
01.2014 - 12.2017
- Enhanced customer satisfaction by providing knowledgeable tool recommendations and usage advice.
- Processed rental transactions accurately and efficiently, ensuring timely returns and preventing disputes over billing.
- Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
- Developed proficiency across a wide range of rental tools types and brands through hands-on experience with daily operations.
- Assisted customers with troubleshooting tool issues, offering expert guidance and support.
- Resolved customer complaints professionally and effectively, maintaining a high level of satisfaction among patrons.
- Performed routine maintenance on rental tools to guarantee their safety and reliability for each user.
- Used POS system to compute and receive payments for rentals.
- Collaborated with team members to optimize workflow and strengthen communication channels within the store.
- Maintained a clean, organized, and safe work environment to ensure optimal functionality of tools and equipment.
- Provided friendly, attentive service to all customers, fostering positive relationships and repeat business.
- Inspected and tested tools to locate worn and damaged parts and malfunctions.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Driver
Adesa Auto Auctions
Richmond, BC
09.2015 - 06.2017
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Education
Associate of Arts - Journalism
Carleton University
Ottawa, ON09-1984
Bachelor of Arts - Broadcast Communications
BCIT
Burnaby, BC05-1982
Skills
- Consistent Reliability
- Active Driver
- Safety Protocol Adherence
- Clean driving record
- Punctual and reliable
- Cleanliness and orderliness
- City and non-city driving
Accomplishments
Car Restoration: currently finished two vehicles over CoVid.
Very good Kaneohe singer, follow a Karaoke circuit with a group of friends
Published song write. Song:"Living With Ghost" picked up by country artist Jason McCoy
rI am a published writer, Published a book in 2006 " Shut Up and Kiss Me".
Languages
English
Full Professional
Timeline
Manager
Saltair Pub
01.2024 - 12.2024
Driver
Adesa Auto Auctions
09.2015 - 06.2017
Tool Rental Associate
Home Depot
01.2014 - 12.2017
Associate of Arts - Journalism
Carleton University
Bachelor of Arts - Broadcast Communications
BCIT