Ron Eger
Santa Barbara
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative / Sales
Templock Enterprises
04.2022 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Performed sales prospecting processes - researching, analyzing, contacting, recording necessary information for sales pipeline.
- Performed monthly inventory reports for designated customers.
- Performed quality control analysis for incoming materials.
- Serviced existing customer accounts - taking orders, processing new items, providing quotes.
Service Manager
Santa Barbara Nissan
05.2015 - 04.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
Education
No Degree - General Studies
Santa Barbara City College
Santa Barbara, CANo Degree - General Studies
Los Angeles Pierce College
Woodland HillsSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Customer satisfaction measurement
- Appointment scheduling
- Order processing
- Documentation
- Staff training
- Quality control
- Product sales
- Service upselling
- Warranty service
Timeline
Customer Service Representative / Sales
Templock Enterprises
04.2022 - 01.2025
Service Manager
Santa Barbara Nissan
05.2015 - 04.2022
No Degree - General Studies
Santa Barbara City College
No Degree - General Studies
Los Angeles Pierce College
Similar Profiles
Lewis McCanceLewis McCance
CDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner EnterprisesCDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner Enterprises
Jason CrookJason Crook
Technical Support Representative at Spectrum Enterprises LLC, A Charter CommunicationsTechnical Support Representative at Spectrum Enterprises LLC, A Charter Communications
Alan SalmonesAlan Salmones
Legal Support Specialist at Exela EnterprisesLegal Support Specialist at Exela Enterprises