Ron Alexander
Gatineau,QC
Summary
System Administrator with 10+ years of experience in cloud solutions, virtualization, and IT infrastructure. Skilled in Microsoft 365, Veeam, Hyper-V, and VMware to reduce downtime, secure data, and support scalable operations. Proven ability to manage backups, optimize virtual machines, and troubleshoot complex network issues, ensuring high availability and efficient performance. Focused on aligning technology with business goals to improve uptime, enhance disaster recovery, and drive user satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cloud Support Engineer
Hostedbizz
06.2022 - Current
- Supported customers and IT teams through in-depth troubleshooting of Veeam deployments, implementing solutions that improved backup recovery reliability
- Spearheaded upgrade testing within isolated environments, ensuring zero disruptions to production
- Orchestrated over 150 Veeam backup jobs monthly, optimizing job settings for 98% data retention and replication accuracy
- Diagnosed and resolved complex network issues in Veeam environments, reducing average resolution times through targeted interventions
- Delivered Cove data protection support by guiding customers in agent installation and troubleshooting, enhancing customer satisfaction by decreasing ticket resolution time
- Configured and managed environments, optimizing virtual machine snapshots and host-level backups to maintain a high recovery success rate
- Developed and distributed troubleshooting guides, reducing internal support requests by 20% and contributing expertise to Veeam forums to foster the best practices among users
- Simplified technical concepts for customers and colleagues, improving training effectiveness and contributing to a boost in customer satisfaction metrics
- Leveraged expertise in VSPC, Veeam backup, and replication to maintain data recovery reliability rate across client systems
- Delivered customer education on Veeam software, Hyper-V, and Vcenter/VCloud, achieving an increase in customer self-service rates and decreasing escalations
IT ADMINISTRATOR
McCloskey International
04.2019 - 06.2022
- Designed and deployed multi-site IT strategies across Ireland, China, India, and North America, optimizing resource alignment across the board
- Spearheaded client upgrade projects by coordinating with consultants and developers, leading to a reduction in system downtime post-integration
- Collaborated with management to execute technical strategies tailored to company goals, which accelerated project timelines
- Diagnosed and resolved network system issues, decreasing critical incident response time and enhancing system uptime by implementing targeted remediation techniques
- Evaluated network security and infrastructure, implementing improvements that decreased security vulnerabilities through strategic solutions
- Implemented warehouse management system applications, streamlining task management processes and increasing operational efficiency
- Directed company-wide infrastructure deployments in collaboration with international IT teams, aligning resources to achieve project success
- Managed Azure resources and virtual networks, ensuring compliance with security protocols
- Leveraged cloud computing and virtualization with Azure and vCenter to enhance system scalability and reduce infrastructure costs 20%
- Administered Microsoft 365 tools such as SharePoint, Exchange, and Teams, facilitating improvement in team communication efficiency and collaboration across the organization
- Configured and maintained Active Directory, DHCP, and DNS, achieving consistent network uptime and reducing service interruptions
- Managed file server administration and backup protocols, ensuring data availability and recovery reliability
- Administered ESET console, Mimecast, and Exchange email security, achieving a reduction in phishing-related incidents
IT MANAGER
Toronto Central SDA
06.2013 - 04.2022
- Engineered a scalable Wi-Fi solution supporting over 800 users, ensuring consistent connectivity and reducing network downtime through optimized access point placement
- Oversaw network and system performance, executing security patches and maintenance enhanced network reliability and reduced incidents by proactively addressing vulnerabilities
- Directed IT department operations and training programs, fostering a skilled team that contributed to a 20% increase in issue resolution efficiency
- Spearheaded technology strategy and roadmap development, aligning IT infrastructure with organizational goals to support long-term growth and scalability
- Collaborated with executives on IT system planning, securing funding and approvals for key upgrades that enhanced system reliability and supported long-term organizational growth
- Managed and maintained camera and physical security systems, enhancing facility safety and ensuring 24/7 operational reliability
- Coordinated technical training and development programs, boosting team skill proficiency and reducing internal support needs by fostering self-sufficiency
NETWORK ENGINEER
ABS information
10.2017 - 04.2019
- Managed and streamlined problem resolution and escalation processes, improving response time for critical incidents and minimizing downtime for clients
- Diagnosed and resolved multi-vendor network issues, reducing resolution time by standardizing troubleshooting steps and improving service continuity
- Engineered and deployed end-to-end route-based IP network solutions, enhancing network reliability and scalability for diverse client environments
- Delivered network support for hubs, bridges, and routers, achieving consistent network uptime and stability across multiple client sites
- Configured and maintained VoIP and multimedia systems, resolving issues that improved communication reliability and minimized disruptions
- Developed and recommended disaster recovery plans and remote access solutions, enhancing data security and ensuring business continuity
- Conducted advanced troubleshooting and packet analysis for Cisco routers, reducing network latency and enhancing data flow efficiency
- Delivered remote and onsite IT support for distributed locations, reducing on-site support needs by 20% through effective remote issue resolution
- Maintained internal ISP infrastructure, optimizing system uptime and ensuring consistent service delivery for end-users
- Administered Microsoft 365 environments, optimizing user account management and ensuring seamless collaboration across platforms
- Researched and evaluated emerging technologies, implementing innovative solutions that addressed client needs and improved operational efficiency
HELP DESK ANALYST
WE / Free the Children
07.2015 - 09.2017
- Developed and maintained a detailed support knowledge base, enabling a 30% faster response time by creating accessible troubleshooting resources for future incidents
- Delivered desktop support for Windows, Linux, and Mac systems, resolving user issues and reducing support ticket volume
- Streamlined the onboarding process by creating new hire email accounts and configuring Microsoft 365 services, ensuring immediate system access for new employees
- Administered Microsoft 365, Teams, Exchange, and SharePoint platforms, improving cross-team collaboration and increasing communication efficiency
- Managed Salesforce administration by assigning roles and permissions, enabling secure and efficient user access and enhancing CRM data integrity
- Installed and repaired software and hardware, improving system reliability and minimizing recurring technical issues for end-users
- Managed Windows Server, WDS, Print, and Storage servers, maintaining high server uptime and ensuring reliable service for end-users
- Configured and managed Active Directory and Group Policy Objects, securing user access and reducing unauthorized access incidents
- Utilized PowerShell for Active Directory and Office 365 integration, automating administrative tasks and reducing manual workload
Education
Azure Administrator (Boot Camp) -
Infoventure
Toronto, On01.2022
Basic Training Diploma - Information Technology Administrator LSD
TriOS COLLEGE
Toronto, On01-2014
High School Diploma -
Vaughan Road Academy
Toronto, ON01-2008
Skills
Cloud & Virtualization:
- Microsoft 365 Administration, Azure (virtual networks, resources)
- Veeam Backup & Replication, N-able Cove Data Protection
- Hyper-V and VMware setup, configuration, and management
System Administration & Networking:
- Active Directory, Group Policy, DHCP, DNS
- Windows Server (2008, 2012, 2016, 2019)
- Network troubleshooting (Cisco Routers, Fortinet), Virtual LANs, WAN
Security & Disaster Recovery:
- Disaster Recovery Operations, Backup Solutions
- Email Security (ESET, Mimecast), Security Patching, VPN Management
Technical Support & Hardware:
- End-user support, Help Desk operations
- Hardware evaluation, component replacements
- Troubleshooting for desktops, laptops, tablets
Automation & Scripting:
- PowerShell (Active Directory, Office 365 integration, Azure)
Certification
- VMCE (Veeam Certified Engineer)
- Azure Administrator (in Progress)
- Microsoft 365 Administration Certificate (in Progress)
- Fortinet NSE 1,2,3 Certificate
- CompTIA A+ (July 2014)
- Continuum, N.O.C managed services Certificate
Hobbies and Interests
- Enjoy Cycling with son and wife
- Actively try to repair my own cars
- A gardener and farmer at heart
- Love going to church with family
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Cloud Support Engineer
Hostedbizz
06.2022 - Current
IT ADMINISTRATOR
McCloskey International
04.2019 - 06.2022
NETWORK ENGINEER
ABS information
10.2017 - 04.2019
HELP DESK ANALYST
WE / Free the Children
07.2015 - 09.2017
IT MANAGER
Toronto Central SDA
06.2013 - 04.2022
Azure Administrator (Boot Camp) -
Infoventure
Basic Training Diploma - Information Technology Administrator LSD
TriOS COLLEGE
High School Diploma -
Vaughan Road Academy