Summary
Overview
Work History
Education
Skills
Certification
Core Competencies
Timeline
Generic

Ron Addy

Toronto

Summary

Business Analyst & Automation Specialist with 7+ years of experience in benefits, insurance, and HR. Skilled in process optimization, RPA development (MS Power Automate, Automation Anywhere, VBA), and business process automation. Experienced in analytics, decision support, and continuous improvement initiatives. Proven record of delivering measurable results, including eliminating ~1,200 manual hours annually, reducing audit times by 27%, and ensuring accuracy in $50M+ worth of transactions. Adept at aligning technology with organizational goals to improve compliance, cost savings, and service delivery.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Automation Analyst / QA

People Corporation
Toronto
08.2022 - Current
  • Automated benefits processing workflows, eliminating ~1,200 manual hours annually and cutting processing costs by 35%.
  • Designed and deployed RPA solutions in MS Power Automate, SQL Server, and Automation Anywhere, boosting reporting accuracy by 20% across 5+ business units.
  • Streamlined audit processes, reducing review cycle from 11 hours to 8 hours per audit (27% faster), accelerating client onboarding timelines.
  • Optimized billing report preparation for a major client, reducing cycle time by 20% while delivering 100% error-free data.

Specialist – Billing & Payments

Travelers Insurance Canada
Toronto
05.2020 - 08.2022
  • Managed billing operations for a portfolio of 120+ national brokers, ensuring accurate monthly statements and timely collections.
  • Spearheaded billing workflow automation, reducing error rates by 37% and ensuring accuracy in cheque reissues across national broker accounts.
  • Partnered with WFM to build capacity models, improving forecasting accuracy and resource allocation by 15%.
  • Twice recognized with the Helping Hero Award for contributions to automation initiatives and cross-team process improvements.

HR & Finance Lead

Seamless Education and Services
Pune
04.2018 - 05.2019
  • Oversaw payroll and HR operations for 900+ employees, including recruitment, onboarding, and benefits administration.
  • Implemented a new payroll system, leading UAT/go-live testing and cutting payroll processing time by 30%.
  • Automated Accounts Payable workflows, reducing invoice turnaround by 40% and improving vendor satisfaction scores.
  • Led automation of HR letters (increments/bonuses) for 900 staff, reducing administrative workload by 50+ hours per month.

Earlier Experience

01.2012 - 12.2018
  • Re-engineered HR processes to support 40% headcount growth in one year, ensuring seamless onboarding and benefits administration.
  • Designed attrition control strategies that cut voluntary turnover by 12%, stabilizing critical operational teams.
  • Partnered with business units to launch a performance incentive program, driving productivity from 76% → 98% within 8 months and increasing employee engagement scores by 22%.
  • Collaborated in Agile environments to continually refine HR and operational processes, delivering iterative improvements in efficiency.

Education

Post Graduate Diploma in Business Management - HRM

01.2003

Bachelor of Arts - Political Science

01.2001

Skills

  • Power BI
  • SQL
  • Advanced Excel
  • MS Power Automate
  • Automation Anywhere
  • VBA
  • SAP HCM
  • Business Process Re-engineering
  • Benefits & Insurance Administration
  • Stakeholder Training
  • Continuous Improvement
  • Agile (JIRA)

Certification

  • Life Licensed Qualified Professional (LLQP), 2019–2024
  • SAP Certified Application Associate – HCM, 2017

Core Competencies

Power BI, SQL, Advanced Excel, MS Power Automate, Automation Anywhere, VBA, SAP HCM, Business Process Re-engineering, Benefits & Insurance Administration, Stakeholder Training, Continuous Improvement, Agile (JIRA)

Timeline

Automation Analyst / QA

People Corporation
08.2022 - Current

Specialist – Billing & Payments

Travelers Insurance Canada
05.2020 - 08.2022

HR & Finance Lead

Seamless Education and Services
04.2018 - 05.2019

Earlier Experience

01.2012 - 12.2018

Post Graduate Diploma in Business Management - HRM

Bachelor of Arts - Political Science

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Ron Addy