Romy Orantes
City of Los Angeles
Summary
Versatile Senior Manager specializing in hospitality and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Food and Beverage Manager
Marriott International: The Edition West Hollywood
10.2023 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Senior Manager
Kitchen24
04.2010 - 08.2023
- Evaluated hiring, termination and promotions requests.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Determined priorities and set policies for team.
- Supervised and directer FOH and BOH teams to keep projects on-track and tasks prioritized.
- Developed strategic marketing communications and identified audiences for targeted messages.
- Full proficient in restaurant operations.
BOH Manager
California Pizza Kitchen
06.2008 - 12.2008
- Followed operational procedures and enforced product standards, quality and consistency.
- Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
- Accepted merchandise and entered appropriate coding into company tracking system.
- Supported smooth front end activities through steady product flow and accurate pricing.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Cafe Manager
Panera Bread
08.2005 - 06.2008
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Secured daily cash by verifying totals and making nightly deposits.
- Managed display products effectively to achieve consistent sales with minimal waste.
Baker
Blowfish Sushi
01.2004 - 08.2005
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Resolved customer concerns with positive approach and constructive strategies.
Baker
Canoe Island Lodge
04.2004 - 11.2004
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Resolved customer concerns with positive approach and constructive strategies.
Front Desk Night Auditor
Marriott
10.1999 - 11.2002
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Logged wake-up call requests and set up automatic rings in system.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Reviewed checklist on daily basis and planned shift accordingly.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Performed nightly updates to room charges and rates.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Documented accounts and logs throughout shift to keep up with requirements.
Education
No Degree - General Education
Citrus College
Glendora, CACulinary Degree - Baking
California School of Culinary Arts
Pasadena, Ca03.2003
High School Diploma -
Azusa High School
Azusa, CA06.1990
Skills
- Property Storage Management
- Organizational Improvements
- Negotiation and Conflict Resolution
- Scheduling and Coordinating
- Managing Employee Relations
- Managing Program Activities
- Managing on Boarding
- Troubleshooting and Problem Resolution
- General Management and Administration
- Product Management and Pricing
- Employee Coaching and Mentoring
- Managing Vendors
Languages
Spanish
Professional Working
Timeline
Food and Beverage Manager
Marriott International: The Edition West Hollywood
10.2023 - Current
Senior Manager
Kitchen24
04.2010 - 08.2023
BOH Manager
California Pizza Kitchen
06.2008 - 12.2008
Cafe Manager
Panera Bread
08.2005 - 06.2008
Baker
Canoe Island Lodge
04.2004 - 11.2004
Baker
Blowfish Sushi
01.2004 - 08.2005
Front Desk Night Auditor
Marriott
10.1999 - 11.2002
No Degree - General Education
Citrus College
Culinary Degree - Baking
California School of Culinary Arts
High School Diploma -
Azusa High School
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